Summary
Overview
Work History
Education
Skills
Timeline
Generic

Martha Holquist

North Branford

Summary

Dynamic retail leader with extensive experience at Rite Aid Pharmacy, excelling in sales management and team building. Proven track record in driving profitability and enhancing customer service through strategic planning and performance coaching. Adept at inventory control and regulatory compliance, fostering a culture of excellence and accountability among staff.

Overview

41
41
years of professional experience

Work History

Store Manager

Rite Aid Pharmacy
10.2021 - Current
  • Manage operations of a store to maximize sales/budgeting sales, labor and profitability.
  • Interview and hire and lead futures associates by providing performance feedback and implementing the mindset to drive sales.
  • Adhere to all regulatory and compliance policies and overall store appearance.
  • Uphold the presentation and accountability of the physical inventory and merchandising standards.
  • Lead by example to guide and foster exceptional customer experience.
  • Training manager for new manager’s in training
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Created weekly work schedules for store personnel.
  • Recruited, trained and supervised new employees.
  • Resolved customer complaints in a timely manner.
  • Monitored inventory levels and placed orders to restock shelves.

Store Manager

Rite Aid Pharmacy
09.1986 - 07.2021

District Manager

Rite Aid Pharmacy
07.2002 - 02.2006
  • Grow successful stores as individual members of a team through store financials, operations and customer service goals.
  • Lead a team of leaders: motivate, coach and strength store managers as team leaders.
  • Be a resource for team; providing expertise of customer issues, staffing and management, store operations and company policies and procedures.
  • Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Identified opportunities for process improvement across multiple locations within the district.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Cultivated positive rapport with associates and team leadership.

Associate

Rite-Aid Pharmacy
Cheshire
06.1984 - 09.1986
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Built relationships with customers by providing friendly customer service.
  • Assisted customers with selecting items and answering questions about products.
  • Performed cash register functions accurately and efficiently.
  • Trained new associates on store operations, policies, and procedures.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Education

Bachelor of Science - Biology

Quinnipiac University
Hamden, CT
06-1989

Skills

  • Sales management
  • Inventory control
  • Visual merchandising
  • Staff recruitment
  • Payroll administration
  • Customer service
  • Regulatory compliance
  • Employee training
  • Team building
  • Budget management
  • Performance coaching
  • Strategic planning
  • Employee scheduling
  • Operations management
  • Performance metrics evaluation
  • Retail merchandise quality standards

Timeline

Store Manager

Rite Aid Pharmacy
10.2021 - Current

District Manager

Rite Aid Pharmacy
07.2002 - 02.2006

Store Manager

Rite Aid Pharmacy
09.1986 - 07.2021

Associate

Rite-Aid Pharmacy
06.1984 - 09.1986

Bachelor of Science - Biology

Quinnipiac University

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