Martha Humphries
Townsend,MT
Summary
I am an organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple tasks. Self-motivated work ethic to perform effectively in independent or team environments. Professional and knowledgeable. Highly efficient planning, problem-solving, and communication skills.
I have worked with the public in many different settings and feel like I am good with people and am able to properly handle difficult situations. I was a single mom working 2 jobs so I understand first hand how important and hard it is to find safe and affordable housing. I believe I am a good candidate for this position because I can connect with people and I do understand the need for housing. I truly care about people and want to help them. I want to make a difference in homelessness in our community.
My current position has allowed me the opportunity to learn the many programs that HHA offers. Therefor, I believe I would be a good candidate for this position.
Thank you for considering my application. I am looking forward to hearing from you.
Sincerely, Martha Humphries
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Helena Housing Authority
11.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintaining confidential offices files, from putting them together, adding in documentation and breaking down old files. Even in assisting in auditing if needed.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Administrative Assistant
R Y Timber, Inc.
01.2019 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Bartender
Betsy Bar
04.2016 - 12.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Resolved customer disputes quickly and professionally, maintaining a positive gaming atmosphere for all guests.
Barista
Mountie Moose Bakery
01.2015 - 01.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
CNA
Broadwater Health Center
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Documented patient information and care activities in electronic health record.
Education
High School Diploma -
Broadwater High School
Townsend, MT05.2008
Skills
Patient Care
Highly reliable
Computer Skills
Office Administration
Time Management
Microsoft Word
Microsoft Excel
File Organization
Microsoft Outlook
Documentation and Recordkeeping
Vital signs monitoring
Compassion and Empathy
Customer Service
Timeline
Administrative Assistant
Helena Housing Authority
11.2023 - Current
Administrative Assistant
R Y Timber, Inc.
01.2019 - 06.2022
Bartender
Betsy Bar
04.2016 - 12.2018
Barista
Mountie Moose Bakery
01.2015 - 01.2017
CNA
Broadwater Health Center
High School Diploma -
Broadwater High School
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