Summary
Overview
Work History
Skills
References
Trainings And Certificates
Certification
Languages
Timeline
Generic

Martha Ivette Barela

Los Lunas,New Mexico

Summary

Program Analyst with expertise in process improvement and workflow optimization within the Bureau of Reclamation. Proficient in data analysis and employee training, contributing to enhanced organizational efficiencies. Achievements include improving administrative systems and promoting team collaboration, resulting in impactful solutions that align with strategic initiatives. Bilingual communicator committed to delivering excellence in all endeavors.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Program Analyst

Bureau of Reclamation
Albuquerque, USA
11.2023 - Current
  • Analyze operational, administrative, and programmatic functions to identify opportunities for process improvements and organizational efficiencies across the Albuquerque Area Office (AAO).
  • Provide data analysis, workflow recommendations, and strategic reporting to assist leadership decision-making on organizational performance, resource allocation, and program outcomes.
  • Coordinate and track administrative activities related to workforce planning, project schedules, and policy compliance.
  • Develop and implement tracking systems for key functions, such as travel, training, records management, procurement support, and administrative workflows.
  • Serve as a liaison between AAO divisions, regional partners, and external stakeholders to align operational objectives, and ensure timely delivery of services.
  • Lead or support office-wide initiatives, including audit preparation efforts, employee wellness programs, and workforce transition planning.
  • Assist with the modernization of administrative systems, recommending enhancements, training staff, and supporting the implementation of new technologies.
  • Serve as the Mental Health and Wellness Program Point of Contact, and Collateral Duties Safety Representative, in support of various special projects aligned with AAO strategic initiatives.

Management Analyst

Bureau of Reclamation
Albuquerque, USA
04.2022 - 11.2023
  • Analyzed and recommended improvements to administrative and project operations.
  • Implemented automated systems for property, supply, and records management.
  • Served as COR for multiple contracts supporting records management, office space, and security.
  • Led training initiatives and provided administrative support across AAO divisions.
  • Facilitated communication between cross-functional teams to ensure alignment with organizational objectives.
  • Developed and implemented new procedures for streamlining operations.
  • Facilitated team meetings to discuss project progress, goals and objectives.
  • Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.

Executive Assistant

Bureau of Reclamation
Washington, USA
03.2023 - 09.2023
  • Supported the Deputy Commissioner of Public and Congressional Affairs.
  • Managed ethics reviews, correspondence, travel, and calendar operations.
  • Coordinated activities between Washington Office leadership, regional liaisons, and external offices.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Answered telephone calls from customers or clients, providing assistance where necessary.
  • Scheduled appointments for executives with external parties, such as vendors or stakeholders.
  • Maintained confidential records and files related to executive operations.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Facilitated communication between different departments within organization.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Compiled meeting agendas and supportive materials ahead of meetings.

Lead Administrative Clerk

Bureau of Reclamation
Albuquerque, USA
05.2019 - 04.2022
  • Provided leadership for administrative staff and managed fleet and property programs.
  • Coordinated travel arrangements, contract administration, and award processing.
  • Developed and streamlined administrative procedures for efficiency.
  • Ensured compliance with applicable laws, regulations and policies of the organization.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Provided training and orientation for new staff on office procedures and policies.
  • Provided administrative support to the executive team.
  • Delivered exceptional customer service through direct communication with clients and team members.

Customer Service Representative

Social Security Administration
Albuquerque, USA
05.2016 - 05.2019
  • Delivered high-quality service to the public via National 800 Number and walk-in services.
  • Handled claims, appointments, and issue resolution for diverse client populations.
  • Promoted bilingual services and assisted with internal morale initiatives.

Skills

  • Confident and articulate communicator
  • Sound and mature judgment
  • Problem Resolution
  • Attention to detail
  • Bilingual
  • Process improvement
  • Workflow optimization
  • Employee training

References

  • Sandra Peralta, (702) 273-6511
  • Maria Clardy, (505) 814-8565

Trainings And Certificates

  • [Add Training Name], [Completion Date]
  • [Add Certificate Name], [Completion Date]

Certification

  • Contract Officer Representative
  • Approving Official for Purchase Card (AOPC)
  • Collateral Duties Safety Representative

Languages

Spanish
Native/ Bilingual

Timeline

Program Analyst

Bureau of Reclamation
11.2023 - Current

Executive Assistant

Bureau of Reclamation
03.2023 - 09.2023

Management Analyst

Bureau of Reclamation
04.2022 - 11.2023

Lead Administrative Clerk

Bureau of Reclamation
05.2019 - 04.2022

Customer Service Representative

Social Security Administration
05.2016 - 05.2019

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Martha Ivette Barela