Martha Jarvis
Abilene,TX
Summary
Resourceful and reliable administrative and customer service professional with over 20 years of experience supporting operations in fast-paced office, service, and warehouse environments. Expertise in customer relations, dispatch coordination, inventory management, data entry, and team support. Adept at using modern software and systems to streamline workflows and improve customer satisfaction. Ready to re-enter the workforce with refreshed motivation, strong attention to detail, and a commitment to team success.
Overview
35
35
years of professional experience
Work History
Inventory Control Associate
Augusta Sportswear
09.2013 - 08.2021
- Managed inventory accuracy through system audits, daily reporting, and stock adjustments.
- Created and maintained product locations and updated system data to reflect real-time changes.
- Trained team members on inventory processes and tools, improving team accuracy and efficiency.
- Supported shipping operations and collaborated cross-functionally to ensure on-time order fulfillment.
- Delivered customer support via phone and email, including order entry and issue resolution.
Administrative Assistant
Schneller & Knochelmann Heating, Air & Plumbing
06.2013 - 08.2013
- Managed multi-line phone system and provided front-desk support for scheduling and dispatch.
- Assisted with vendor purchase order closures and ensured timely data updates in internal systems.
- Used SuccessWare21 to support back-office operations and streamline service workflows.
Service Dispatch Coordinator
Arlinghaus Heating & Air
06.2011 - 01.2013
- Coordinated technician schedules and daily dispatch for HVAC service calls.
- Managed customer inquiries, scheduled appointments, and documented service details.
- Processed invoices and payments, and handled warranty part returns with suppliers.
- Utilized DESCO and Microsoft Office Suite to streamline service workflows and records management.
Service Dispatcher
Knochelmann Service Experts
11.2005 - 06.2011
- Dispatched technicians, updated customers on service timelines, and managed scheduling delays.
- Maintained accurate logs of service requests, follow-ups, and technician status.
- Used Stars software and Microsoft tools to support dispatch and operations tasks.
Owner / Independent Cleaning Services
Self-Employed
11.2001 - 02.2004
- Operated a small residential cleaning business providing customized services to private clients.
- Maintained consistent scheduling and built repeat clientele through quality and reliability.
Customer Service & Order Specialist
Holloway Sportswear
08.1986 - 10.2001
- Handled high-volume inbound customer calls, processed orders, and resolved billing issues.
- Maintained strong client relationships with sales reps and internal departments.
- Cross-trained in order entry, expedited processing, and product inspection roles.
- Tracked inventory levels and updated product data in the system using Stars and MS Excel.
Education
High School Equivalency Diploma - GED
Skills
- Client Relations & Customer Support
- Service Dispatch & Workflow Coordination
- Inventory Control & Process Improvement
- Scheduling & Calendar Management
- Order Processing & Fulfillment
- Digital Recordkeeping & Data Entry
- Invoicing, Billing, & Payment Processing
- Cross-Functional Team Collaboration
- Microsoft Office (Excel, Word, Outlook), Google Workspace
- CRM & ERP Software: SuccessWare21, DESCO, Stars
Timeline
Inventory Control Associate
Augusta Sportswear
09.2013 - 08.2021
Administrative Assistant
Schneller & Knochelmann Heating, Air & Plumbing
06.2013 - 08.2013
Service Dispatch Coordinator
Arlinghaus Heating & Air
06.2011 - 01.2013
Service Dispatcher
Knochelmann Service Experts
11.2005 - 06.2011
Owner / Independent Cleaning Services
Self-Employed
11.2001 - 02.2004
Customer Service & Order Specialist
Holloway Sportswear
08.1986 - 10.2001
High School Equivalency Diploma - GED
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