Martha Jenckes
Hobbs,NM
Summary
Reliable production professional ready to apply abilities and contribute to company success. Efficient in taking on any job and completing high-quality work. Experience using equipment such as Type to transport materials and assist production teams. Hardworking Job Title offering Number+ years supporting manufacturing needs. Successful in challenging environments, moving supplies, organizing products and packaging shipments. Excellent history of working well with other team members and pitching in to help achieve team goals.
Overview
21
21
years of professional experience
Work History
Cafeteria Service Worker
Hobbs Municipal Schools
10.2023 - 03.2024
- Contributed to a clean and safe food service environment by following strict sanitation guidelines.
- Prepared nutritious meals using standardized recipes, ensuring consistency in taste
- Assisted in conducting inventory checks, maintaining accurate records of food supplies and equipment.
- Improved efficiency in the kitchen by assisting with food preparation tasks such as chopping vegetables, portioning ingredients, and assembling plates.
- Participated in regular staff training sessions to stay updated on current food safety practices and nutrition standards.
- Maintained a positive work atmosphere by fostering teamwork among colleagues and demonstrating strong communication skills.
- Performed daily temperature checks on refrigerators and freezers, ensuring proper storage conditions for perishable items.
- Conducted routine cleaning tasks within the kitchen area, upholding high standards of hygiene throughout all workspaces.
- Operated various kitchen equipment safely while adhering to established protocols for usage and maintenance.
- Provided support during special events or functions, ensuring timely food service and accommodating dietary requirements for large groups.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Maintained clean and safe work environment.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Inspected dishes and utensils for cleanliness
- Promoted a safe and clean work environment through diligent adherence to health and safety regulations.
- Established strong relationships with clients, leading to increased trust and loyalty.
- Collaborated with team members to ensure optimal service quality for all customers.
- Assisted staff with various inquiries, resolving issues quickly and efficiently.
- Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
- Upheld company standards of excellence through consistent delivery of high-quality services.
- Managed time effectively, prioritizing tasks based on urgency, complexity, or staff and students .
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Identified potential safety hazards through routine checks of supplies, equipment and environment.
- Developed and maintained relationships with children and families.
- Completed monthly assessments and updated documentation.
- Resolved issues quickly to maintain productivity goals.
- Followed safety procedures and guidelines to maintain safe working environments.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Used equipment properly to avoid workplace hazards or injuries.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Weighed and measured items to prevent waste and meet quality standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Dispatcher
Nine Energy Service
04.2017 - 06.2019
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Sent out drivers to assist Number hourly callers based on locations, needs and worker availability.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Scheduled and organized delivery routes.
- Received new orders, prepared documentation, and assigned personnel.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Tracked and monitored vehicle performance and maintenance.
- Monitored flow of paperwork and directed information to appropriate departments.
- Provided customers with information on products and services.
- Utilized customer feedback to improve customer service.
Dispatcher
Warrior Energy Services
10.2013 - 03.2016
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Implemented new software systems that improved efficiency within the dispatch center operations.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Sent out drivers to assist Number hourly callers based on locations, needs and worker availability.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Scheduled and organized delivery routes.
- Received new orders, prepared documentation, and assigned personnel.
- Tracked and monitored vehicle performance and maintenance.
- Provided customers with information on products and services.
- Managed customer accounts and invoicing.
Bartender
Holidaze
08.2003 - 10.2013
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared garnishes by evenly slicing and pitting fruits.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Helped management plan and serve bar menu exceeding customer expectations.
Education
Diploma - General Studies
Burges High School
El Paso, TX05.2001
Skills
- Workplace Safety
- Patience and Tolerance
- Product packing
- Quality Assurance
- Assembly protocols
- Materials Handling
- Shipment Preparation
- Product Packaging
- Waste Reduction
- Production Scheduling
- Hand-tool proficiency
- Assembly procedures
- Hazardous Material Handling
- Quality assurance standards
- Quality Inspections
- Shipping coordination
- Upselling
- Precision measurement
- Lockout and tagout procedures
- Food Safety Standards
- Order Accuracy
- Food handling
- Guest Relations Management
- Table Setting
- Bill computation
- Dining area maintenance
- Hospitality service expertise
- Quality Control
- Staff Training
- Effective Communication
- Adaptability and Flexibility
- Upselling and Cross Selling
- Reliable and Responsible
- Daily specials memorization
- Ability to Lift 30 Pounds
- Food Preparation and Safety
- Table Bussing
- Service prioritization
- Task Prioritization
- Relationship Building
- Interpersonal Communication
- Sales expertise
- Item promotion
- Conflict and Complaint Resolution
- Menu presentation
- Courteous Phone Demeanor
- Time management abilities
- Food and beverage pairings
- Teamwork and Collaboration
- Decision-Making
- Special Requests and Substitutions
- Adaptability
- Tableside Service
- Food inspection
- Self Motivation
- Inventory Management
- Multitasking
- Attention to Detail
- Problem-solving aptitude
- Team Collaboration
- Active Listening
- Analytical Skills
- Menu Recommendations
- Cool Under Pressure
- Analytical Thinking
- Food station setup
- High Energy and Stamina
- Transactions and Cash Handling
- Goal Setting
- Organizational Skills
- Multitasking Abilities
- Team building
- Problem-solving abilities
- Bilingual
- Eager to Learning Skills
- Hard worker
Timeline
Cafeteria Service Worker
Hobbs Municipal Schools
10.2023 - 03.2024
Dispatcher
Nine Energy Service
04.2017 - 06.2019
Dispatcher
Warrior Energy Services
10.2013 - 03.2016
Bartender
Holidaze
08.2003 - 10.2013
Diploma - General Studies
Burges High School