Martha Jenkins
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Mail Carrier
USPS
10.2015 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Handled mail and packages with care to prevent damage during delivery.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
Revenue Cycle Representative
Ochsner Medical Center
01.2012 - 10.2015
- Contacted responsible parties for past due debts.
- Identified and resolved payment issues between patients and providers.
- Reached out to insurance companies to verify coverage.
- Balanced and reconciled accounts.
- Managed and responded to correspondence and inquiries from customers and vendors.
Administrative Coordinator
MCLNO
06.2008 - 09.2013
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained office calendars to track important dates and deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Monitored and directed incoming mail and prepared outgoing mail.
- Maintained Patient charts and medical documents
- Filing patient documents into medical records
- Retrieving patient's medical record in preparation for Clinic visit.
- Contacting insurance companies in efforts to timely billing.
- Other clerical and billing duties
Cashier Manager
Winn Dixie Supermarket
01.2007 - 07.2008
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
High School Diploma -
McDonogh 35 Senior High School
New Orleans, LA05.2008
Skills
- Report Preparation
- Reading Comprehension
- EPIC software
- Microsoft Word/Excel/Powerpoint
Timeline
Mail Carrier
USPS
10.2015 - Current
Revenue Cycle Representative
Ochsner Medical Center
01.2012 - 10.2015
Administrative Coordinator
MCLNO
06.2008 - 09.2013
Cashier Manager
Winn Dixie Supermarket
01.2007 - 07.2008
High School Diploma -
McDonogh 35 Senior High School