Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Martha Jenkins

Nokomis,FL

Summary

Dedicated and results-driven professional with extensive experience in technical support, customer service, and team leadership. Known for strong problem-solving skills and a proven ability to enhance customer satisfaction while consistently exceeding performance metrics. Recognized for delivering exceptional support in fast-paced environments and fostering a collaborative team culture that drives success and innovation. Committed to leveraging expertise to contribute positively to organizational goals and elevate the customer experience.

Overview

27
27
years of professional experience

Work History

Shift Supervisor RX

CVS
01.2022 - 05.2025
  • Lead daily store operations including opening and closing duties, supporting team members and ensuring excellent customer service.
  • Assisted in pharmacy operations and maintained high standards of quality control.
  • Consistently exceeded customer service metrics and satisfaction goals.

Lead Support Associate

Big Lots
11.2019 - 12.2020
  • Managed store operations such as cashiering, stocking, unloading, and customer service.
  • Exceeded sales metrics for Big Lots Credit and Rewards programs.

Computer Support Specialist

Tidewell Hospice
01.2007 - 01.2010
  • Provided Tier 1-3 support and resolved the highest volume of support tickets.
  • Supported software, laptops, printers, wireless setup, and mobile devices.
  • Administered Salesforce and SharePoint accounts, coordinated training, and led customer service initiatives.

Help Desk Representative

Summit Consulting / Liberty Mutual
01.2005 - 01.2007
  • Supported Windows XP, Lotus Notes, AS400, Avaya voice systems, and remote troubleshooting.
  • Resolved support tickets and provided escalation paths as needed.

Help Desk II

The Zenith
01.2004 - 01.2005
  • Provided desktop support, VPN and email configuration, and system documentation.
  • Maintained server outage logs and coordinated employee onboarding.

Customer Account Executive

Comcast Cable
01.2002 - 01.2004
  • Handled high-volume technical support for internet, home networking, and email systems.
  • Awarded for highest online sales and outstanding customer service.

Production Manager

HandyTrac
01.2000 - 01.2001
  • Managed shipping, installation coordination, and database entry for keyless entry systems.
  • Improved efficiency through streamlined procedures and trade show support.

Office Manager

Global Coatings
01.1999 - 01.2000
  • Oversaw payroll, banking, office setup, and supervised staff and shipping operations.

Dining Room Supervisor

Freedom Village
01.1998 - 01.1999
  • Managed dining services staff, scheduling, inventory, and special events.
  • Interfaced regularly with residents to ensure satisfaction.

Education

Business and Computer Applications

Adelphi Business School

Skills

  • Microsoft Office Suite (2003–2007), Windows XP & 7, SharePoint, Salesforce, FrontPage 2003
  • Remote Access Tools: VPN, VNC, TeamViewer, Techinline, LogMeIn
  • Customer Service Excellence, Help Desk Support, Active Directory, Software Installation
  • Certifications: Network Support Services, Executive Assistant, Registered Pharmacy Technician
  • Recognitions: Legendary Customer Service Award, Employee of the Month, Excellence in Customer Service
  • Patient confidentiality
  • Sales strategies
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Collaboration and teamwork
  • Critical thinking
  • Organizational skills
  • Active listening
  • Effective communication
  • Verbal and written communication
  • Decision-making

Certification

  • [Area of certification] Training - [Timeframe]
  • Licensed [Job Title] - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Shift Supervisor RX

CVS
01.2022 - 05.2025

Lead Support Associate

Big Lots
11.2019 - 12.2020

Computer Support Specialist

Tidewell Hospice
01.2007 - 01.2010

Help Desk Representative

Summit Consulting / Liberty Mutual
01.2005 - 01.2007

Help Desk II

The Zenith
01.2004 - 01.2005

Customer Account Executive

Comcast Cable
01.2002 - 01.2004

Production Manager

HandyTrac
01.2000 - 01.2001

Office Manager

Global Coatings
01.1999 - 01.2000

Dining Room Supervisor

Freedom Village
01.1998 - 01.1999

Business and Computer Applications

Adelphi Business School

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Martha Jenkins