Martha Johnson
Indianapolis,IN
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Aldi Grocery
03.2020 - Current
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
Walmart
10.2016 - 03.2020
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Mentored team members to enhance professional development and accountability in workplace.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Created employee schedules to align coverage with forecasted demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Support Manager
Walmart
05.2015 - 09.2016
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Prepared agendas and took notes at meetings to archive proceedings.
- Managed specialist team to provide technical assistance and customer service.
- Coached employees through day-to-day work and complex problems.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Cashier
Walmart
08.2014 - 05.2015
- Learned duties for various positions and provided backup at key times.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Cashier
Area 51 Fireworks
05.2011 - 05.2013
- Learned duties for various positions and provided backup at key times.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Upsold additional products and services to customers, increasing revenue.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Eldorado High School
Las Vegas, NV06.2007
Skills
- Business Process
- Operational Efficiency and Safety
- Health and Safety Regulations
- Monitor Equipment
- Customer Relationship Management
- Assist Customers
- Sales Reporting
- Time Management
- Process Payments
- Staff Development
- Product and Service Knowledge
- Retail Operations Management
Spanish
- Native
Spanish
Spanish is my first lenguage
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Aldi Grocery
03.2020 - Current
Assistant Manager
Walmart
10.2016 - 03.2020
Support Manager
Walmart
05.2015 - 09.2016
Cashier
Walmart
08.2014 - 05.2015
Cashier
Area 51 Fireworks
05.2011 - 05.2013
High School Diploma -
Eldorado High School