Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Martha Johnson

Indianapolis,IN

Summary

Dynamic store manager with a proven track record at Green Valley Grocery, excelling in operations management and staff development. Expert in data analysis and customer service, I successfully enhanced team productivity and improved inventory accuracy, driving sales growth and operational excellence. Committed to fostering a high-performance culture through effective communication and training.

Overview

11
11
years of professional experience

Work History

STORE MANAGER

Green Valley Grocery
Las Vegas, NV
01.2023 - Current
  • Maintained inventory accuracy by reconciling discrepancies and conducting audits.
  • Organized schedules and workflows to meet business demands effectively.
  • Delegated daily tasks to enhance team productivity based on individual skill levels.
  • Collaborated with store manager to establish strategies for meeting sales and profit targets.
  • Enforced company policies to uphold operational standards across all departments.
  • Conducted thorough opening, closing, and shift change procedures for consistent operations.
  • Trained staff in merchandising techniques to improve retail sales performance.
  • Demonstrated strong work ethic while managing employee relations and development.

ASSISTANT STORE MANAGER

Aldi's
Avon, IN
03.2020 - 06.2023
  • Implemented action plans to improve operational outcomes.
    Communicated job responsibilities and performance expectations to ensure clarity among team members.
    Identified training opportunities that enhanced direct reports' performance capabilities.
    Monitored competition, providing insights on adjustments needed for maintaining market position.
    Ensured compliance with inventory procedures and product handling guidelines to reduce losses.
    Participated in recruitment processes, contributing to effective personnel selection.
    Maintained high standards of cleanliness and signage throughout the store.
    Supervised day-to-day team operations, addressing issues appropriately.

ASSISTANT MANAGER

Walmart
Fishers, IN
03.2014 - 03.2020
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Maintained professionalism in stressful situations, effectively diffusing tension.
  • Delegated tasks to staff, establishing clear priorities and goals.
  • Coordinated weekly meetings with associates to communicate sales and service objectives.
  • Trained staff on protocols and best practices, enhancing productivity.
  • Recruited and hired passionate individuals dedicated to their roles.
  • Developed creative merchandise displays, increasing point-of-sale purchases.
  • Managed inventory control processes to maintain optimal stock levels.

Education

HIGHSCHOOL DIPLOMA -

Eldorado High School
Las Vegas, NV

Skills

  • Operations management
  • Data analysis
  • Staff management
  • Recruitment and interviewing
  • Verbal and written communication
  • Simultaneous translation
  • Customer service
  • Financial management
  • Translation review
  • Message translation
  • Attention to detail
  • Service orientation

Languages

  • Spanish
  • English

Languages

Spanish
Native/ Bilingual

Timeline

STORE MANAGER

Green Valley Grocery
01.2023 - Current

ASSISTANT STORE MANAGER

Aldi's
03.2020 - 06.2023

ASSISTANT MANAGER

Walmart
03.2014 - 03.2020

HIGHSCHOOL DIPLOMA -

Eldorado High School

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