Martha Juan
Haltom City,TX
Summary
Quality assurance professional with proven expertise in maintaining high standards and ensuring product compliance. Adept at identifying and resolving issues to uphold quality benchmarks. Known for collaboration, reliability, and adaptability to changing requirements, with strong analytical and inspection skills.
Overview
12
12
years of professional experience
Work History
Quality Control Inspector
Craft Made
06.2024 - Current
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Updated quality control records and reports.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Sampled products to verify compliance with standards
- Operated and maintained testing equipment.
- Weighed products prior to shipment to confirm accuracy.
- Provided technical support to production personnel.
Warehouse Packer
Amazon
07.2015 - 09.2024
- Assembled and packed orders according to customer specifications.
- Verified accuracy of items picked against packing list.
- Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves.
- Used handheld scanners to track inventory movement within the warehouse system.
- Identified damaged or defective products upon receipt and reported them accordingly.
- Followed safety protocols while operating machinery such as conveyors and hoists.
- Reported any damages or discrepancies observed during operations to supervisor.
- Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.
- Used pallet jacks to move items to and from warehouse locations.
- Assembled cartons, crates and containers to prepare for shipping.
- Created shipping labels with complete details in warehouse management system.
- Used tools, sprayers and cleaning solutions to disinfect work areas.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Verified that all returned items were in original condition and included proper packaging and accessories.
- Provided feedback to management regarding any problems encountered during the returns process.
- Utilized point-of-sale system to process refunds or exchanges quickly and efficiently.
- Maintained organized records of all transactions including item descriptions, quantities, prices..
Insurance Agent
A Max Auto Insurance
03.2013 - 03.2015
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Provided customers with information regarding plan features, pricing, and availability.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Scheduled meetings with prospective clients to discuss available products and services.
- Processed payments received from clients promptly according to established procedures.
Education
High School Diploma -
Sachse High School
05-2007
Skills
- Palletizing
- Shipment Preparation
- Package labeling
- Equipment Maintenance
- Quality Assurance
- Product Inspection
- Attention to Detail
- Maintaining Workplace Safety
- Quality control
- Visual inspection
- Product inspection
- Visual inspections
- Defect identification
- Materials testing
- Reporting and analysis
Languages
Spanish
Full Professional
Education and Training
other
Timeline
Quality Control Inspector
Craft Made
06.2024 - Current
Warehouse Packer
Amazon
07.2015 - 09.2024
Insurance Agent
A Max Auto Insurance
03.2013 - 03.2015
High School Diploma -
Sachse High School
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