Martha Kassandra Gonzalez

• Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
• Managed customer experience by identifying opportunities to improve customer's financial wellbeing.
• Helped to resolve customer concerns and escalated issues for solutions.
• Coordinated account openings, consumer loans, home equity lines of credit and referrals to business partners.
• Resolved customer complaints and disputes to maintain satisfaction and loyalty.
• Offer right financial solutions to help customers with large expenses, such as saving for college, buying a home, and planning for retirement.
• Provide Spanish translation and interpretation services to the public.

Jan 2023 – Present (Employed Part Time)

May 2021 - May 2022 (Employed Part Time)

• Assigning tasks

• Resolving customer issues

• Ensuring a high-quality dining experience

• Effectively communicated with crew members of any changes or events going on for the day.

• Trained new staff on restaurant operations and policies to strengthen performance.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

• Developed and maintained project documentation for reliable records.
• Generated weekly and monthly status reports for helpful progress tracking.
• Partnered with project team members to identify and quickly address problems.
• Reception, communicating via email and phone.
• Specify the type and quality of the materials
• Elaborated bids, invoices, and order materials
• Reviewed jobs to check the final quality and identify any problems that occurred.

• Inspected grounds and facilities to identify necessary repairs and documented all inspection info in reports.
• Scheduled contract workers who completed building maintenance and upgrades.
• Filed construction permits to receive approval from local municipalities.
• Drafted mockups and submitted them for review.
• Refined conceptual designs into detailed plans by adding floor plans, elevations and section drawings.
• Designed lighting systems for buildings by considering energy efficiency, task lighting and ambient lighting.
• Produced detailed drawings and specifications used by contractors and engineers to build projects.