Martha Kenna
Bonita Springs
Summary
SQL-driven Data & Operations Analyst with 7+ years of experience across healthcare revenue cycle management, financial services, and business intelligence environments. Skilled in data validation, Airflow and Databricks pipeline monitoring, QA/QC processes, and resolving complex data discrepancies with minimal supervision. Experienced in client-facing support and cross-functional collaboration in high-volume operational settings. Recognized for independent production monitoring, strong attention to detail, and stabilizing data workflows in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Data Operations Analyst
R1 RCM
06.2024 - 01.2026
- Wrote and executed SQL queries daily to investigate anomalies, reconcile records, and validate client data.
- Monitored and troubleshot Airflow pipelines and Databricks workflows, identifying root causes of failures.
- Served as primary weekend production monitoring analyst, independently overseeing live data workflows.
- Resolved data discrepancies to ensure operational readiness prior to downstream processing.
- Communicated directly with client IT stakeholders to address data inconsistencies.
- Managed high-volume support requests with minimal supervision.
Data Analyst
ReachMobi
Bonita Springs, FL
01.2022 - 01.2024
- Analyzed user behavior and marketing performance metrics to improve engagement and retention.
- Conducted QA reviews on product releases to mitigate crash risks and optimize user experience.
- Evaluated LTV to CAC metrics to support growth strategy.
- Managed bi-weekly product update communications and strategic insights reporting.
Billing Analyst | Team Lead
PCS Retirement
01.2021 - 01.2022
- Led analyst team and supervised Salesforce case queues for client issue resolution.
- Managed and enhanced MS Access database with ad-hoc queries for operational insights.
- Executed billing system overhaul supporting migration of 4,500+ retirement plans to Relius.
Business Analyst II – Systems Automation & Support
BlueStar Retirement Services
01.2019 - 01.2021
- Managed payroll validation, eligibility assessments, and compliance reporting processes.
- Led continuous improvement initiatives integrating automation into operations workflows.
- Collaborated with development teams to translate business requirements into technical solutions.
- Performed rigorous weekly data validation audits for retirement plan participants (1,500–8,000).
Transactions Specialist / Plan Operations Specialist
01.2018 - 01.2019
- Developed tracking frameworks for hardship distributions, QDROs, and death benefits.
- Provided technical support for internal systems including Relius software.
Cell Line Engineer | Specimen Lead | Research Technician
Children’s Hospital of Philadelphia
Philadelphia, PA
01.2014 - 01.2017
- Created SOPs and QA/QC procedures for cell and tissue culture processes.
- Performed biospecimen quality control and global specimen coordination.
- Generated 60+ primary cell lines contributing to international research initiatives.
Education
Bachelor of Science - Biology
Oglethorpe University
01-2014
Skills
- Relius
- SQL
- Python
- Airflow
- Power BI
- Salesforce
- SAP Crystal Reports
- Stata
- Asana
- Trello
- Lucidchart
- MS Office Suite (Access, Excel, Word, PowerPoint)
Certification
Data Science Career Track – Springboard (2021)
Timeline
Data Operations Analyst
R1 RCM
06.2024 - 01.2026
Data Analyst
ReachMobi
01.2022 - 01.2024
Billing Analyst | Team Lead
PCS Retirement
01.2021 - 01.2022
Business Analyst II – Systems Automation & Support
BlueStar Retirement Services
01.2019 - 01.2021
Transactions Specialist / Plan Operations Specialist
01.2018 - 01.2019
Cell Line Engineer | Specimen Lead | Research Technician
Children’s Hospital of Philadelphia
01.2014 - 01.2017
Bachelor of Science - Biology
Oglethorpe University