Martha Lane
Bramwell,WV
Summary
Energetically spearheaded front office operations and logistics coordination at Blue Wolf Sales & Service, Inc, mastering data entry and problem-solving to enhance operational efficiency. Demonstrated exceptional administrative and hospitality skills, significantly reducing transportation costs and improving customer satisfaction. Proven track record in implementing innovative routing strategies, showcasing a blend of analytical prowess and customer service excellence.
Overview
14
14
years of professional experience
Work History
Front Office Assistant/Logistics Shipping Coordinator
Blue Wolf Sales & Service, Inc
Bluefield, VA
11.2020 - Current
- Monitored office equipment and facilitated repairs, ensuring operational efficiency.
- Greeted guests and vendors to assist in navigating space.
- Handled email and mail correspondence, ensuring prompt and accurate information distribution.
- Stocked inventory and ordered office and kitchen supplies.
- Processed payments from customers using cash, credit cards or checks.
- Conducted data entry tasks with high accuracy, maintaining integrity of information.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Negotiated contracts with shipping and freight companies to secure lower transportation costs.
- Developed and implemented efficient routing strategies to minimize delivery times and costs.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Organized and monitored the shipment of products in accordance with customer requirements.
Clerk
Riverside Popshop
Bramwell, WV
12.2010 - 05.2019
- Provided excellent customer service to ensure satisfaction.
- Entered data into computer systems accurately and efficiently.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Answered phones in a courteous manner while providing excellent customer service.
- Processed sales transactions to prevent long customer wait times.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Stocked shelves with merchandise when needed.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Issued receipts, refunds, credits or change due to customers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
Certificate of Technical Studies - Office Technology
Valley College of Yechnology
Princeton, WV10-1996
High School Diploma -
Montcalm High School
Montcalm, WV06-1989
Skills
- Data entry
- Basic accounting
- Hospitality services
- Problem-solving skills
- Time management
- Administrative skills
- Reception duties
Timeline
Front Office Assistant/Logistics Shipping Coordinator
Blue Wolf Sales & Service, Inc
11.2020 - Current
Clerk
Riverside Popshop
12.2010 - 05.2019
Certificate of Technical Studies - Office Technology
Valley College of Yechnology
High School Diploma -
Montcalm High School
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