Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Martha Lindblad

Lawton,MI

Summary

Seasoned Senior Epic training professional with over a decade of industry experience. Skilled in leading diverse classroom training sessions, both in-person and remotely, for multiple applications. Proven track record of providing hands-on user support, assisting with Command Center operations, and resolving ongoing support desk issues. Recognized for exceptional training abilities, receiving rave reviews from clients and colleagues alike. Proficient in developing and delivering comprehensive training programs that drive team performance and success. Strong organizational and communication skills enable the creation of impactful training materials tailored to diverse learning styles in dynamic environments.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Epic Training & Adoption Project Coordinator

Mosaic Life Care
11.2022 - 03.2023
  • Company Overview: Mosaic Life Care contracted with Epic University to train their users in a conversion from Cerner.
  • As Epic Training & Adoption Coordinator, my responsibility was to ensure the Day in the Life sessions were well developed, providing appropriate workflow scenarios for the Super Users to be able to use when training their End Users.
  • I also provided 'Train-the-trainer': sessions for the Super Users to prepare them for facilitating the Day-in-the-Life sessions.
  • I developed and used Excel spreadsheets to keep track of the status and readiness of the day-in-the life sessions and the Super Users conducting the training as well as the attendees.
  • I worked with the Epic Representatives and the Mosaic management to track the status of the DIL materials and preparedness of the Super Users who facilitated the sessions.
  • I also had the responsibility of looking for gaps where the training for the end users was not sufficient for a successful Go-Live.
  • I provided job aids and tips as to how to effectively conduct an Epic training session.
  • Mosaic Life Care contracted with Epic University to train their users in a conversion from Cerner.

Epic Physician Day-in-the-Life Trainer

Evergreen Healthcare
08.2022 - 10.2022
  • Company Overview: Evergreen Healthcare contracted with Epic University to train their users in a conversion from Cerner.
  • I provided training sessions, 'Day in the Life,' which is a bridge from Epic foundation trained by Epic University and Evergreen’s workflows for IP and Ambulatory providers.
  • 'Day in the Life' sessions included workflow scenarios and personalization.
  • I also created a calendar in Excel to track DIL sessions for our team, tip sheets, and performed some video editing of recorded training sessions.
  • Evergreen Healthcare contracted with Epic University to train their users in a conversion from Cerner.

Epic Cadence/Prelude Credentialed Trainer

MedExpress
08.2022
  • Remotely training cadence/Prelude in an Urgent Care environment using Teams.
  • This contract was cut off very early because the client decided to not change EMR’s to Epic. We spent three weeks preparing for credentialing and training. At the end of the third week, we were notified that MedExpress has decided not to convert to Epic and the contract was canceled.

Epic Ambulatory Credentialed Trainer

University of Washington’s Medical Center
08.2020 - 06.2022
  • Remotely trained outpatient providers and clinicians using Zoom.
  • Provided Epic training classes for providers and clinicians, provided registration, ran login and settings labs, supported drop-in labs and Hot Line for go-live, responding to provider questions and resolving problems.
  • Placing providers in the appropriate training track fell behind at the beginning of the project so I contributed to the effort by determining the training needs of the providers, determining the appropriate training track and placing them in the correct classes.
  • I provided support for the Help Desk for physicians, resolving their issue if possible or placing a ticket, sending it to the appropriate category and group.
  • Determined problems users were experiencing and relayed these tips to my classes.
  • Created and updated Lesson Plans, Exercise Books, Quick Start Guides and Tip Sheets as needed.
  • Created E-learnings using Captivate and Camtasia.

Epic Credentialed Trainer – Ambulatory and Cadence

Dartmouth-Hitchcock Medical Center
11.2019 - 04.2020
  • Trained new hires and for a go-live at a small hospital in New London, NH.
  • The go-live was pushed back indefinitely and the training was changed to remote which required fewer trainers, so I was laid off early.

Epic Credentialed Trainer – Ambulatory

Wentworth/Douglass
08.2019 - 11.2019
  • Trained Ambulatory nurses, MAs, LPNs as well as Clinic Managers.
  • Started training all the classes the first week of contract.

Epic Credentialed Trainer – ClinDoc and ASAP

Medical University of South Carolina (MUSC)
06.2019 - 08.2019
  • Trained Inpatient nurses with multiple specialties and ASAP.
  • Credentialed in ClinDoc as well as ASAP.
  • Ran Preference Labs for providers.

Epic Credentialed Trainer – Ambulatory / Cadence / Prelude / HOD

Piedmont Healthcare
01.2019 - 06.2019
  • Responsible for training Ambulatory Providers and Clinicians as well as Cadence and Prelude and HOD.
  • Successfully began training with one week to prepare.

Epic Credentialed Trainer – Ambulatory / Cadence / Prelude / CPOE

Dartmouth-Hitchcock Medical Center
07.2017 - 01.2019
  • Trained the following modules: Ambulatory, Cadence and Reg and Prelude and Inpatient Providers.
  • Contract was extended twice, ended in January 2018.
  • Provided training for New Hire employees, trained and supported the rollout for an affiliated hospital.
  • Certified in Orders and involved in patient build for a double upgrade to version 2018, which rolled out in October 2018.

Epic Credentialed Trainer – IP Providers and Surgeons

St. Mary’s Hospital
03.2017 - 06.2017
  • Trained inpatient providers and surgeons for the Epic rollout.
  • Involved in lesson plan development as well as training and support.

Epic Credentialed Trainer – Home Health/CPOE/HOD

Hospital Sisters Health System
11.2016 - 02.2017
  • Trained Orders for providers and surgeons, HOD for nurses and Home Health.

Epic Credentialed Trainer – Cadence/HOD

PeaceHealth
06.2016 - 10.2016
  • Third wave of training for PeaceHealth; primarily for Hospital Outpatient Departments, all roles.
  • Prepared the new Cadence trainers for their Panel and Quiz, acting as a stand-in for the ID.
  • Worked on updating the training materials for the 2015 upgrade.

Epic Credentialed Trainer – Cadence/HOD

PeaceHealth
02.2016 - 06.2016
  • Second Wave of training for PeaceHealth; first one was in Vancouver, WA in 2015.
  • Training was primarily for Hospital Outpatient clinics, all modules, along with some Outpatient clinics in Bellingham WA and surrounding areas, including Ketchikan, AK.
  • Tweaked lesson plans and student workbooks.
  • At go-live, provided at-the-elbow support and ticket resolution for the clinics involved in this wave.

Epic Credentialed Trainer – Cadence

Franciscan Health Systems
09.2015 - 01.2016
  • Trained new hires in Cadence and provided elbow support for clinics moving into Epic.
  • Filled in for two Trainers who left around the same time: credentialed in one week and took over all Cadence classes the nest.
  • Updated exercise books, tent cards and run sheets, in preparation for the next full-time Trainer.
  • The contract was extended twice and completed end of January.
  • Trained and helped credential the new FTE Trainer.

Epic Credentialed Trainer – Cadence

PeaceHealth
04.2015 - 09.2015
  • Credentialed Trainer for the Cadence module.
  • Provided end-user training including scheduling, registration, front desk, template building, appointment conversion and go-live support.
  • Aided ID with training materials verification and editing.

Epic Credentialed Trainer – ADT/Grand Central

Novant Health
11.2014 - 03.2015
  • Credentialed Trainer for the ADT module.
  • Contracted to provide super-user training and end-user training for all the ADT Lessons and provide go-live support for Novant Health.
  • Trained bed planners, EVS staff, financial counselors, access staff and managers, ED and on workqueues and authorization and certification.

Epic Credentialed Trainer – Ambulatory

Franciscan Health Systems
03.2014 - 09.2014
  • Trained several hundred Ambulatory nurses, Medical Assistants, Providers and Techs at Highline Hospital and Harrison Hospital, heading classes for Nurses, Medical Assistants and Providers in family medicine, specialties and outpatient care at infusion centers and chemotherapy sites.
  • Trained Sleep Technicians, Dialysis and Oncology Nurse and Hematology Techs.
  • Provided documentation and workflow support, creating exercises, tip sheets and handouts.
  • Provided at-the-elbow support during go-live; this was Epic 2012.
  • One of only four trainers whose contracts were extended beyond original contract; during the final month, traveled to 15+ clinics delivering classes in Health Maintenance.

Epic Credentialed Trainer – Cadence / ADT/Grand Central / Ambulatory / CPOE

Duke University Medical Systems
03.2013 - 03.2014
  • Trained 1,000+ students in Epic 2012 in a one-year period, delivering sessions for Cadence, ADT and Prelude.
  • Trained personnel at two additional hospitalsDuke Regional Hospital and Duke Raleigh Hospital.
  • Edited and updated lesson plans as well as provided at-the-elbow support during go-live.
  • After contract extension, moved to Physician Services team, which supported and trained Ambulatory and inpatient providers.
  • Taught and supported approximately 100 providers.

Epic Credentialed Trainer – Home Health / ClinDoc / Cadence / ADT/Grand Central / HIM

Bronson Methodist Hospital
12.2011 - 03.2013
  • Worked with Epic 2010, prepared and revised plans, tips and tricks and Quick Start guides for three hospitals.
  • Credentialed in ClinDoc, Cadence and ADT, HIM and Home Health, trained approximately 1,000 nurses, OTs, PTs and administrative staff.
  • Investigated issues associated with medication reconciliation, medication ordering, blood administration and home health workflow, updated materials according to procedural mandates.
  • Provided at-the-elbow support during go-live.

Documentation Specialist

Safari Circuits
01.2007 - 01.2011
  • Developed work instructions and associated documentation for manufacturing facility.
  • Oversaw installation of new software and resolved documentation issues, often in crisis situations.

Founder, Manager

Office Automation Concepts
01.1993 - 01.2007
  • Launched computer training and consulting business, delivering programs for city and county governments and private entities.
  • Taught MS Office, Windows, web research, e-mail, HTML and computer basics to individuals with all levels of ability and awareness.
  • Trained all desktop staff in Kalamazoo County, Michigan; trained at nonprofit The Fetzer Institute, developing macros and migrating from Mac to Windows OS.
  • Transitioned from WordPerfect and DOS to Windows, creating all materials, aids and protocol for training.

Education

Bachelor of Arts - Language

Western Michigan University
Kalamazoo, MI

Skills

  • Onsite and virtual classroom training
  • Curriculum design and evaluation
  • Design of instructional content
  • On-site technical support
  • Proficient in Captivate and Camtasia
  • Technical support services
  • MST development assistance
  • Training needs analysis using spreadsheets
  • Interpersonal communication skills
  • Strong organizational skills
  • Consistent deadline management
  • Strong commitment
  • Dependable performance
  • Skilled in data analysis using spreadsheets
  • Strong written communication
  • Remote learning facilitation
  • Online course design

Certification

  • Inpatient Procedure Orders
  • Inpatient Procedure Orders Curriculum

Timeline

Epic Training & Adoption Project Coordinator

Mosaic Life Care
11.2022 - 03.2023

Epic Physician Day-in-the-Life Trainer

Evergreen Healthcare
08.2022 - 10.2022

Epic Cadence/Prelude Credentialed Trainer

MedExpress
08.2022

Epic Ambulatory Credentialed Trainer

University of Washington’s Medical Center
08.2020 - 06.2022

Epic Credentialed Trainer – Ambulatory and Cadence

Dartmouth-Hitchcock Medical Center
11.2019 - 04.2020

Epic Credentialed Trainer – Ambulatory

Wentworth/Douglass
08.2019 - 11.2019

Epic Credentialed Trainer – ClinDoc and ASAP

Medical University of South Carolina (MUSC)
06.2019 - 08.2019

Epic Credentialed Trainer – Ambulatory / Cadence / Prelude / HOD

Piedmont Healthcare
01.2019 - 06.2019

Epic Credentialed Trainer – Ambulatory / Cadence / Prelude / CPOE

Dartmouth-Hitchcock Medical Center
07.2017 - 01.2019

Epic Credentialed Trainer – IP Providers and Surgeons

St. Mary’s Hospital
03.2017 - 06.2017

Epic Credentialed Trainer – Home Health/CPOE/HOD

Hospital Sisters Health System
11.2016 - 02.2017

Epic Credentialed Trainer – Cadence/HOD

PeaceHealth
06.2016 - 10.2016

Epic Credentialed Trainer – Cadence/HOD

PeaceHealth
02.2016 - 06.2016

Epic Credentialed Trainer – Cadence

Franciscan Health Systems
09.2015 - 01.2016

Epic Credentialed Trainer – Cadence

PeaceHealth
04.2015 - 09.2015

Epic Credentialed Trainer – ADT/Grand Central

Novant Health
11.2014 - 03.2015

Epic Credentialed Trainer – Ambulatory

Franciscan Health Systems
03.2014 - 09.2014

Epic Credentialed Trainer – Cadence / ADT/Grand Central / Ambulatory / CPOE

Duke University Medical Systems
03.2013 - 03.2014

Epic Credentialed Trainer – Home Health / ClinDoc / Cadence / ADT/Grand Central / HIM

Bronson Methodist Hospital
12.2011 - 03.2013

Documentation Specialist

Safari Circuits
01.2007 - 01.2011

Founder, Manager

Office Automation Concepts
01.1993 - 01.2007

Bachelor of Arts - Language

Western Michigan University

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