Martha MARKER
GARDEN CITY,MI
Summary
Detail-oriented Administrative Professional with extensive experience in office clerical tasks and customer service roles. Proven ability to manage office operations, enhance customer satisfaction, and support team efficiency through strong organizational skills. Proficient in various office software and tools, ensuring streamlined processes and effective communication within fast-paced environments.
Overview
33
33
years of professional experience
Work History
Customer Service - Call Center
Cintas Corporation
01.2020 - 01.2025
- Trained new partners in effective customer service practices and procedures.
- Managed inbound calls and emails, resolving issues and communicating actions taken.
- Processed credit card payments accurately and efficiently to ensure customer satisfaction.
- Troubleshot online portal issues, enhancing user experience and accessibility.
- Conducted outbound follow-up calls to confirm customer satisfaction and retention.
- Served as liaison, addressing customer inquiries and escalating urgent issues to management.
Human Resources
01.1999 - 01.2003
- Managed employee turnover effectively, enhancing workforce stability and retention strategies.
- Led recruitment processes, identifying and attracting top talent to meet organizational needs.
- Oversaw benefits administration, ensuring compliance and effective communication of offerings to employees.
- Trained partners on safety policies, fostering a culture of safety and compliance in the workplace.
- Developed and implemented employee onboarding programs, enhancing engagement and retention from day one.
Office Manager
01.1994 - 01.1999
- Streamlined office operations by efficiently managing accounts receivables and payables processes.
- Maintained accurate data entry for financial transactions, ensuring timely and precise record-keeping.
- Facilitated payment processes, contributing to improved cash flow and vendor relationships.
- Organized and managed filing systems, enhancing document retrieval efficiency for office staff.
- Collaborated daily with partners, managers, and service representatives to address operational needs.
- Engaged with customers to resolve inquiries, fostering positive relationships and customer satisfaction.
- Coordinated office communication between various stakeholders, ensuring clarity and alignment in operations.
Accounts Receivables
01.1992 - 01.1994
- Keep track of assigned accounts to identify outstanding debts. Heavy phone activity with customers. Negotiate payment plan. Handle questions or complaints. Investigate & resolve discrepancies. Establish good relationships with customers. Update account status.
Education
High School Diploma -
Skills
- Excel, Word, AS400, SAP, Outlook
- Bilingual in Spanish
- Strong customer service and organizational skills
Timeline
Customer Service - Call Center
Cintas Corporation
01.2020 - 01.2025
Human Resources
01.1999 - 01.2003
Office Manager
01.1994 - 01.1999
Accounts Receivables
01.1992 - 01.1994