Martha Martinez
Mobile Notary Public
Montebello,CA
Summary
Successful at applying hands-on leadership skills and an encouraging management style to drive up both employee and customer satisfaction scores. Focused on increasing team skills and effectiveness, maintaining customer loyalty and deepening relationships with guests to earn repeat business.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
Real Estate Salesperson
Keller Williams The Lakes
Lake Elsinore, CA
09.2022 - Current
- Generated lists of properties compatible with buyers' needs and financial resources.
- Advertised client properties through websites, social media, and real estate guides
- Coordinated appointments to show marketed properties
- Communicated with clients to understand property needs and preferences
Mobile Notary Public
Your Notary Girl
Montebello, CA
06.2022 - Current
- Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
- Documented transactions in notary journal to maintained permanent records.
- Manage and witness signatures on official documents.
- Proved successful working within tight deadlines and fast-paced environment
- Worked flexible hours across night, weekend and holiday shifts
- Strengthened communication skills through regular interactions with others
- Worked effectively in fast-paced environments
Executive Team Leader - Guest Experience
Target
South Gate, CA
02.2012 - 11.2020
- Overhauled guest relations policies to address changing concerns.
- Trained and mentored specialists in application of soft skills, guest recovery strategies and performance optimization techniques.
- Contacted guests to check on satisfaction and inquire about improvement suggestions.
- Conducted performance evaluations to check associates' performance and compliance with policies.
- Developed and implemented employee reward and engagement programs to maximize job satisfaction.
- Collaborated with others to discuss new Guest trend opportunities.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction
- Conducted regular training sessions for staff to keep up to date with customer service practices
- Motivated and rewarded employees to improve engagement
- Monitored guest feedback, using to improve service and departmental operations
- Handled customer complaints to satisfy and retain guests
- Coached and developed associates to improve soft skills and recovery techniques
Executive Team Leader, Softlines, Food, Logistics
Target
Inglewood, CA
01.2000 - 12.2011
- Coached employees to help each reach true potential and grow skill sets.
- Upheld open door policy to help employees feel comfortable voicing concerns at any time.
- Strengthened company business by leading implementation of new projects and procedures.
- Established and modeled positive service attitude to meet company's expected guidelines.
- Recruited individuals with talent, drive and experience, successfully adding unique dimensions to organization.
- Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Built relationships with team members to encourage willingness to address concerns and issues
- Conducted investigations to resolve issues related to logistics and cargo movements
- Set up and broke down food service lines quickly to maintain service flow
- Mentored employees to help improve skills and enable team members to become peak performers on job
Education
Some College (No Degree) - Social Sciences
Cerritos College
Norwalk, CAHigh School Diploma -
Bell High School
Bell, Ca06.1989
Skills
- Service improvements
- Complaint logging and resolution
- Event support
- Scheduling proficiency
Certification
- Certified Real Estate Agent, Keller Williams Realty Lake Elsinore - 9/1/2022 - 2/1/2023
- Notary License - 6/2022
Languages
English
Full Professional
Timeline
Real Estate Salesperson
Keller Williams The Lakes
09.2022 - Current
Mobile Notary Public
Your Notary Girl
06.2022 - Current
Executive Team Leader - Guest Experience
Target
02.2012 - 11.2020
Executive Team Leader, Softlines, Food, Logistics
Target
01.2000 - 12.2011
Some College (No Degree) - Social Sciences
Cerritos College
High School Diploma -
Bell High School
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