MARTHA MARTINEZ
Fallbrook,CA
Summary
Experienced admission advisor and customer service professional with strong attention to detail. Expertise in admissions processes, Salesforce administration, and project coordination. Data, Quality, and Efficiency Coordinator at INTO University Partnerships. Adept at ensuring accuracy and efficiency in data management while maintaining high level of customer satisfaction. Looking forward to contributing to team's success at INTO University Partnerships.
Overview
11
11
years of professional experience
Work History
Admission Advisor
INTO University Partnerships
01.2022 - Current
- Supported applicant admission process with meticulous attention to detail and adherence to timelines
- Provided top-level customer service, ensuring dedication to student success
- Collaborated with the assessment team to evaluate student transcripts and educational documents
- Analyzed reports using SalesForce and Excel to support management
- Collaborating with GMU ensuring communication regarding UG and ID applications
- Facilitating clear communication with the USPA team and GMU to expedite student application processes
- Collaborating testing in the ELF project (testing cases)
- Learned how to create reports in SalesForce.
- Reviewed admissions applications and evaluated student credentials.
Instructional Assistant II- LH/CH/RSP
Vista Unified School District
04.2021 - 01.2022
- Assisted special education teachers in providing instruction and assistance to students with learning challenges
- Monitored and reported student progress on behavior and performance
- Prepared instructional materials and performed clerical duties as assigned.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Provided support during classes, group lessons, and classroom activities.
- Maintained safety and security by overseeing students in recess environments.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Mentored and tutored individual students needing additional help.
- Copied, organized and distributed classroom assignments or other paperwork.
- Supported English Language Learners (ELLs)to deliver high quality education for students learning English as their second language.
Front Desk
Fallbrook Smog and Fallbrook Auto Registration Services
01.2018 - 12.2021
- Provided smog certification and DMV registration services to customers, utilizing bilingual skills
- Managed paperwork, answered inquiries, and maintained customer satisfaction.
Cashier
The Home Depot
07.2015 - 03.2018
- Assisted customers with projects using bilingual skills
- Delivered excellent service, handled inquiries, and supported management tasks.
Tutor
Mini-Corps
09.2013 - 08.2015
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
Education
Master of Arts in Education (Counseling) -
San Diego State University
San Diego, CA08.2022
Bachelor of Arts - Criminology And Justice Studies
California State University-San Marcos
San Marcos, CA05.2017
Bachelor of Arts - Spanish
California State University - San Marcos
San Marcos, CA05.2017
Skills
- MS Office (Word, Excel, Outlook, PowerPoint, OneNote, Microsoft Teams), SalesForce, Sandbox, Google Drive (Docs, Sheet, Slides, Forms), Email, Social Media (Facebook, Twitter, Instagram)
- Policy Interpretation, Policy and procedure improvements
- Admissions
- Transcript Review
- Analytical Skills and Critical Thinking
- Teamwork and Collaboration
- Task Prioritization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved admissions processes by completing data entry, and assessments with accuracy and efficiency.
- Collaborated with team of 5 in the development of Project ELF.
Volunteer Experience
- Boys and Girls Club, Vista, CA, Tutor, Fall 2015/Spring 2016
- Community Housing Works, Fallbrook, CA, Tutor, Fall 2015/Spring 2017
- Migrant Education Program, Fallbrook, CA, Tutor, Spring 2015
Additional Information
I am a dedicated professional with a Master’s degree in Education with a focus on Counseling from San Diego State University and substantial experience in academic advising, international admissions, and customer service. My bilingual skills in Spanish and English, combined with hands-on experience in educational settings, make me a strong candidate for the position of Academic Advisor.
Languages
Spanish
Native or Bilingual
Timeline
Admission Advisor
INTO University Partnerships
01.2022 - Current
Instructional Assistant II- LH/CH/RSP
Vista Unified School District
04.2021 - 01.2022
Front Desk
Fallbrook Smog and Fallbrook Auto Registration Services
01.2018 - 12.2021
Cashier
The Home Depot
07.2015 - 03.2018
Tutor
Mini-Corps
09.2013 - 08.2015
Master of Arts in Education (Counseling) -
San Diego State University
Bachelor of Arts - Criminology And Justice Studies
California State University-San Marcos
Bachelor of Arts - Spanish
California State University - San Marcos
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