MARTHA MARTINEZ
San Leandro,CA
Summary
Experienced in overseeing all aspects of package center operations including team management, logistics coordination, and customer service. Demonstrated strengths include process improvement, problem-solving and effective communication skills. Impact made in previous roles through delivery of efficiency improvements leading to enhanced productivity and customer satisfaction.
Overview
11
11
years of professional experience
Work History
PACKAGE CENTER SUPERVISOR
United Parcel Service, UPS
OAKLAND , CA
04.2014 - Current
- Ensured timely and accurate package handling, sorting, and delivery to customers.
- Monitored and maintained inventory levels of supplies needed for daily operations.
- Supervised team members in the efficient processing of all packages, ensuring customer satisfaction.
- Created reports related to package delivery times and other performance metrics.
- Managed customer relations by responding to inquiries about packages in transit or delivered incorrectly.
- Assisted with resolving any customer service issues that arose during the shift.
- Resolved escalated customer complaints in a professional manner while maintaining company standards.
- Developed processes for improved efficiency of package deliveries.
- Communicated regularly with managers regarding changes in procedures or staffing needs.
- Assigned tasks to staff members based on their skillset and availability.
- Reviewed employee timecards for accuracy before submitting them to payroll.
- Analyzed data from various sources to identify areas where improvements could be made.
- Enforced company policies regarding employee attendance, dress code, and safety protocols.
- Collaborated with other departments within the organization to ensure successful completion of projects.
- Provided feedback to staff members on their performance throughout the shift.
- Collaborated with team members to improve workflow and increase productivity.
- Followed company policies and procedures for secure package handling.
Education
Associate of Arts - MERCHANDISE MARKETING
Fashion Institute of Technology
San Francisco, CA12-2012
Skills
- Logistics Management
- Performance reporting
- Health and safety compliance
- Production
- Customer Service
- Clerical Support
- Business Correspondence
- Office Administration
- Maintaining confidentiality
- Employee communication
- Customer Relations
- Leadership
- Communication
- Professional
- Marketing
Languages
Spanish
Professional
Timeline
PACKAGE CENTER SUPERVISOR
United Parcel Service, UPS
04.2014 - Current
Associate of Arts - MERCHANDISE MARKETING
Fashion Institute of Technology
Similar Profiles
Jaydeep VyasJaydeep Vyas
Warehouse associate at United Parcel Service, UPSWarehouse associate at United Parcel Service, UPS
Gregory MitchellGregory Mitchell
Delivery Driver at United Parcel Service, UPSDelivery Driver at United Parcel Service, UPS
Tracy CookTracy Cook
TASC Supervisor at United Parcel Service, UPSTASC Supervisor at United Parcel Service, UPS
LouisAnthony LevarioLouisAnthony Levario
Operations Supervisor at United Parcel Service, UPSOperations Supervisor at United Parcel Service, UPS
Matthew PalmeriMatthew Palmeri
Special Operations Combat Medic (SOCM) at U.S. ArmySpecial Operations Combat Medic (SOCM) at U.S. Army