Martha Martinez
Mcallen-tx ,TX
Summary
Dynamic leader with a proven track record at Dearden's Furniture, consistently enhancing customer satisfaction and driving team performance. Expert in operations management and customer relationship management, resulting in significant sales growth. Skilled in coaching and mentoring, excels in creating high-productivity environments that foster success. Demonstrated adaptability and a positive attitude, successfully driving over 20% increase in team efficiency.
Overview
2025
2025
years of professional experience
Work History
Credt Manager/Store Manager
Dearden's Furniture
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed daily paperwork and computer entry of sales data as established by management.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and developed new employees for ease of transition into team.
- Exhibited excellent people skills during interaction with employees and customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Answered questions about store policies and addressed customer concerns.
Retail Manager
Ashley Furniture
10.2018 - 10.2024
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed daily paperwork and computer entry of sales data as established by management.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and developed new employees for ease of transition into team.
- Exhibited excellent people skills during interaction with employees and customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Answered questions about store policies and addressed customer concerns.
Education
No - American History
East Los Angeles College
Monterey Park, CA05.1982
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Shift scheduling
- Sales management
- Performance evaluations
- Expectation setting
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Recruiting and interviewing
- Disciplinary techniques
- Computer skills
- Effective communication
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Hiring and training
- Good judgment
Accomplishments
I like to keep my team on payroll, I was transferred to one of the lowest producer store on the chain, with the instructions to terminate half of the team, because of all the issues they were creating.
On my first day I had one to one with every member of the team, I like what I heard from them, I called my CEO explain my observations and asked him to give me one year to turn the store around, a year later my store was the 2nd store of the chain and very close from the 1st one, I was able to keep all the employees and deliver sales and profit, listening and working with the team made the store to be a success.
Languages
Spanish
Native or Bilingual
Timeline
Retail Manager
Ashley Furniture
10.2018 - 10.2024
Credt Manager/Store Manager
Dearden's Furniture
No - American History
East Los Angeles College
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