Martha Martinez
Las Vegas,NV
Summary
Dynamic and results-driven professional with extensive experience at Amazon Flex and UPS, excelling in customer service and GPS route planning. Proven track record in optimizing delivery operations and enhancing client relationships, while ensuring DOT compliance. Skilled in staff development and maintaining high standards of safety and efficiency in fast-paced environments. As well as detail-oriented administrative assistant with experience in customer service, data entry and office management, accounting backround.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Driver
Amazon Flex
Las Vegas, NV
01.2024 - Current
- Communicated with dispatch to report delivery status and address any issues encountered.
- Managed package inventory during loading and unloading processes for accuracy.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
Cover Driver / Package Handler
UPS
Las Vegas, NV
03.2023 - 01.2025
- Managed daily delivery operations for up to 130-200 packages, ensuring timely and accurate distribution.
- Orchestrated prompt resolution of delivery issues to elevate customer satisfaction.
- Enforced adherence to company appearance guidelines and safety operational standards.
- Oversaw compliance with safety protocols and regulations while optimizing route navigation efficiency.
- Executed comprehensive pre-trip inspections to ensure vehicle safety and adherence to regulatory standards.
- Managed loading and unloading operations of packages in a high-volume warehouse environment.
- Optimized package organization by aligning delivery routes and priority levels to improve dispatch efficiency.
- Assisted team members in reaching daily objectives and completing tasks on schedule. Supported adherence to safety protocols to minimize risks and protect resources.
- Exhibited professionalism and friendliness during deliveries to enhance company reputation.
- Cultivated robust client relationships, enhancing trust through professionalism and reliability in transportation services.
Staff Accountant
Hash House a Go Go
Las Vegas, NV
01.2021 - 07.2023
- Oversaw accounting operations, including accounts payable and sales entries for eight distinct entities.
- Directed monthly financial closing processes, ensuring accuracy and compliance with accounting standards.
- Orchestrated audit coordination by preparing meticulous documentation and resolving inquiries promptly.
- Executed comprehensive analysis of financial discrepancies, identifying root causes and proposing corrective actions.
- Oversaw year-end financial audit processes in partnership with the controller.
- Streamlined journal entry scheduling to optimize efficiency in accounting operations.
- Spearheaded negotiations with suppliers to secure advantageous terms and drive profitability.
- Conducted training sessions for new employees on accounting principles and company procedures.
- Led knowledge-sharing initiatives within finance department by organizing regular training sessions focused on best practices and regulatory updates.
- Directed accounts payable processing to guarantee prompt vendor payments.
Accounting Manager / Office Manager
Custom Foods
Santa Fe Springs, CA
03.2008 - 2019
- Assisted with receiving and organizing correspondence. Supported call management by answering and forwarding calls. Created business letters and maintained company records.
- Oversaw processing of invoice payments and accurately maintained records in accounting database.
- Managed processing and distribution of invoice adjustments and credit memos to ensure accurate customer billing.
- Evaluated past due invoices and delinquent accounts to optimize revenue recovery efforts.
- Oversaw account updates and meticulously documented discrepancies within company data system.
- Oversaw processing and verification of new client application information.
- Conducted training sessions for new team members on company policies and accounting systems.
- Directed accounting operations encompassing accounts payable, receivable, general ledger management, and expense reporting.
- Audited payroll vendor payments, expense reports, and accounting disbursements for accuracy and compliance.
- Managed banking reconciliations and monthly balance sheet statements.
- Developed and implemented various procedures to improve accounting process.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA06-2005
Skills
- Valid Driver's license
- Customer service
- GPS and route planning
- Loading and unloading
- DOT compliance &
- Staff development
- Accounting systems and software
- Attention to detail
- Dependable and responsible
- Excellent communication
- Problem-solving
Certification
- OSHA certified
- Forklift certified
- DOT certification
- Load Securement
Timeline
Driver
Amazon Flex
01.2024 - Current
Cover Driver / Package Handler
UPS
03.2023 - 01.2025
Staff Accountant
Hash House a Go Go
01.2021 - 07.2023
Accounting Manager / Office Manager
Custom Foods
03.2008 - 2019
High School Diploma -
El Rancho High School