Martha Mazariegos
Milwaukee,WI
Summary
Reliable business professional with experience in project management, agency processes, process improvement and human resources. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Administrative Coordinator
American Family Insurance
12.2023 - Current
- Collaborated with 12 departments to define project scope, goals, and deliverables, leading to a 15% reduction in project timeline
- Successfully created and maintained X project schedules, resulting in 10% increase in project efficiency
- Extracted insights from data collected from various sources, resulting in the identification of 4 trends and 2 opportunities
- Preparing reports, presentations, and dashboards to communicate findings to stakeholders
- Enhanced operational efficiency by 20% through the successful implementation of recommendations for process improvements
- Managed 4 executives' calendars, scheduling 10 meetings and 4 travel arrangements monthly
- Analyzed data and identified cost-saving opportunities, leading to a 15% reduction in operational expenses
- Utilized problem-solving skills to make 5 key decisions under pressure, resulting in a 15% reduction in project risks and a 20% increase in overall project success
- Led cross-functional teams to create and deliver 20 in-person presentations at leadership & district meetings, driving a 25% increase in brand visibility and generating 5% growth in sales
- Ensured timely dissemination of information to 290 Agents in the field through a structured publication calendar, leading to a 30% improvement in communication strategies.
State Administrative Assistant
American Family Insurance
01.2022 - 12.2023
- Led the 100% implementation of Microsoft Project
- Led continuous improvement project that updated Admin Standard Work, resulting in a 15% increase in team efficiency
- Oversaw key result projects to improve overall metrics including a 10% year over year increase of Google Reviews by customers for agency owners
- Spearheaded the implementation of a new content strategy on the Sales Department Facebook page, resulting in 45% growth in followers and 15% increase in field interactions
- Led collaborative meetings for the Digital OKR team resulting in a 10% increase in project efficiency
- Presently overseeing the Sales Department Events & Meetings as of 2023
- Ensured compliance with insurance legal principles by conducting regular audits of documentation and processes with customer complaint process.
B&A Commercial Lines Sales Rep
American Family Insurance
03.2021 - 01.2022
- Increased sales by 15% after developing and implementing targeted sales strategies with American Family agents
- Managed customer relationships by implementing dedicated and staggered email response and customer call times
- Implemented Microsoft Quick Parts to standardize communication to team members and ensure consistent and correct information to agencies.
State Administrative Assistant
American Family Insurance
12.2016 - 03.2021
- Effectively researched, communicated, negotiated, and arranged logistics for in-person and virtual meetings and events resulting in ~$12K in savings for the 2019 state budget
- Piloted the implementation of Microsoft Bookings (2018) & Microsoft SWAY (2020) in IL to lead innovation and manage business readiness to corporate change
- Continuously developed and maintained standards to ensure leadership team is following Independent Contractor guidelines when working with agency owners
- Managed and resolved escalated customer concerns.
Agency Sales Manager Assistant
American Family Insurance
03.2016 - 12.2016
- Supported the sales manager in their daily tasks and duties, managing customer relationships, tracking sales data and metrics, creating sales reports, assisting with the development and implementation of sales & marketing strategies
- Trained 8 team members on the importance of adhering to general claims procedures, resulting in a more efficient claims process
- Utilized strong interpersonal skills during interviews with agents & staff, building rapport and trust to facilitate open and honest communication for the benefit of the sales team.
Agency Office Manager
American Family Insurance
07.2013 - 03.2016
- Led a team of 3 staff members, resulting in a 20% increase in operational efficiency within 8 months.
Education
Bachelor of Fine Arts (BFA) - Graphic Design
Columbia College Chicago
Chicago, IL05.2015
Skills
- Analytical
- Problem-solving
- Client Relationship Management
- Project Management
- Customer Relations
- Expert Problem Solving
- Employee Relations
- Microsoft Office Proficiency
- Policy Analysis
- Analytical Thinking
- Team Collaboration and Leadership
- Documentation and Reporting
- Policy Interpretation
- Claims Understanding
Certification
- Casualty, Property, Commercial, Health and Life License - Present
Languages
Spanish
Native or Bilingual
Affiliations
- Bilingual Translator for Chicago Tenants Movement
- Volunteers with the Milwaukee Art Museum
Timeline
Senior Administrative Coordinator
American Family Insurance
12.2023 - Current
State Administrative Assistant
American Family Insurance
01.2022 - 12.2023
B&A Commercial Lines Sales Rep
American Family Insurance
03.2021 - 01.2022
State Administrative Assistant
American Family Insurance
12.2016 - 03.2021
Agency Sales Manager Assistant
American Family Insurance
03.2016 - 12.2016
Agency Office Manager
American Family Insurance
07.2013 - 03.2016
Bachelor of Fine Arts (BFA) - Graphic Design
Columbia College Chicago