Martha Mazariegos
Milwaukee,WI
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and operational improvement management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Administrative Coordinator
American Family Insurance
12.2023 - Current
- Spearheaded implementation of Salesforce CRM, reducing project timeline by 15% through workflow configurations
- Enhanced operational efficiency by 20% through data-driven process improvements and document validations
- Mitigated project risks by 15% negotiating contracts, resulting in 15% reduction in overall budget cost
- Led cross-functional teams to deliver 20 presentations, driving 25% increase in team visibility
- Improved communication strategies by 30% through structured dissemination of information to 300 field agents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Handled office scheduling and made notes for deadlines, and other important dates.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
State Administrative Assistant
American Family Insurance
01.2022 - 12.2023
- Orchestrated 100% implementation of Microsoft Project, optimizing contract lifecycle management processes
- Led continuous improvement project, resulting in 15% increase in team efficiency through template updating
- Oversaw key result projects, achieving 10% year-over-year increase in Google Reviews for agency owners
- Implemented new content strategy, resulting in 45% growth in followers and 15% increase in field interactions
- Ensured compliance with insurance legal principles through regular audits of customer complaint processes.
B&A Commercial Lines Sales Rep
American Family Insurance
03.2021 - 01.2022
- Developed and implemented targeted sales strategies, increasing agreement structures by 15%
- Optimized customer relationship management through dedicated signature coordination and proofreading
- Standardized team communication using Microsoft Quick Parts, ensuring consistent legal document delivery.
State Administrative Assistant
American Family Insurance
12.2016 - 03.2021
- Achieved $12K savings in state budget through strategic management of shared inboxes and DocuSign implementation
- Piloted implementation of Microsoft Bookings and SWAY, leading innovation in legal operations
- Developed and maintained standards to ensure leadership compliance with Independent Contractor guidelines
- Managed and resolved escalated customer concerns, improving stakeholder communication and document validations.
Education
Bachelor of Fine Arts (BFA) - Graphic Design
Columbia College Chicago
Chicago, IL05.2014
Skills
- Contract Lifecycle Management
- Microsoft 365
- Cross-functional Collaboration
- Strategic Planning
- Data Analysis
- KPI Tracking
- Stakeholder Communication
- Problem-solving
- Workflow Configurations
- Meeting planning
- Calendar Management
- Client Communication
Certification
Casualty, Property, Commercial, Health and Life License | Present
Languages
Spanish
Native or Bilingual
Timeline
Senior Administrative Coordinator
American Family Insurance
12.2023 - Current
State Administrative Assistant
American Family Insurance
01.2022 - 12.2023
B&A Commercial Lines Sales Rep
American Family Insurance
03.2021 - 01.2022
State Administrative Assistant
American Family Insurance
12.2016 - 03.2021
Casualty, Property, Commercial, Health and Life License | Present
Bachelor of Fine Arts (BFA) - Graphic Design
Columbia College Chicago
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