Martha McConnell

• Assisted in high-volume dental procedures using four-handed dentistry, improving efficiency and patient flow
• Maintained strict infection control standards, ensuring compliance with clinical and safety protocols
• Prepared operatories for procedures including fillings, root canals, veneers, and crowns
• Documented patient treatments and captured diagnostic X-rays to support accurate care planning
• Educated patients on treatment plans and oral hygiene, increasing case acceptance and overall compliance
• Trained and onboarded new team members to foster team consistency and improve performance
• Managed inventory and supply ordering to support uninterrupted clinical operations

Invisalign Experience:

• Led Invisalign patient workflow with Dr. Hon to streamline case coordination and support practice growth
• Placed Invisalign attachments and assisted with aligner treatments
• Scheduled and managed patient follow-ups to enhance retention and ensure treatment completion
• Educated patients on Invisalign protocols and expectations

• Assisted chairside in high-volume general and specialized procedures, supporting efficient patient flow
• Maintained strict infection control by sterilizing instruments and ensuring compliance with safety standards
• Prepared instrument trays and operatories to support smooth and timely procedures
• Accurately documented treatment details and captured diagnostic X-rays
• Educated patients on oral hygiene and treatment plans, improving understanding and case acceptance
• Coordinated scheduling tasks, confirming appointments and optimizing patient flow
• Developed and managed employee work schedules, enhancing team coordination
• Trained and onboarded new staff, improving consistency and team performance
• Served as a bilingual liaison (English/Spanish), enhancing patient communication and experience
• Procured dental supplies and materials, ensuring seamless clinical operations
• Supported front desk operations, improving coordination between clinical and administrative teams

• Verified insurance benefits and explained coverage to patients, enabling informed decision-making
• Confirmed appointments and managed follow-ups, increasing patient attendance and optimizing scheduling
• Provided post-visit support to patients, enhancing overall satisfaction and retention