Martha McDonald
Mebane,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Apartment Leasing Agent
Friedlam Partners, Crossings @ 501
01.2023 - 04.2023
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- In charge of updating weekly marketing for social media and main web page. (facebook, Craigslist, Instagram, etc.)
Real Estate Agent
EXp Realty, LLC
04.2020 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Front Desk Admin
Pivot Physical Therapy
02.2019 - 01.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Call Center Sales Representative
SkySlope
06.2014 - 01.2018
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Educated customers on product and service benefits, explaining features and answering questions.
Customer Service Representative
Best Buy
12.2010 - 06.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
New Dorp High School
Staten Island, NY6.2003
Skills
- Problem solving skills
- Self-motivated
- Organizational skills
- Technical skills (
- Microsoft Word, Excel, PowerPoint)
- Ability to work under pressure
- Marketing and Advertising
- Excellent Teamwork
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Apartment Leasing Agent
Friedlam Partners, Crossings @ 501
01.2023 - 04.2023
Real Estate Agent
EXp Realty, LLC
04.2020 - Current
Front Desk Admin
Pivot Physical Therapy
02.2019 - 01.2020
Call Center Sales Representative
SkySlope
06.2014 - 01.2018
Customer Service Representative
Best Buy
12.2010 - 06.2014
New Dorp High School