Martha Melendez
Mesquite,TX
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
13
13
years of professional experience
Work History
Receptionist/Collections/Title and Transfers
B7 MOTORS
Dallas, TX
01.2018 - Current
- Resolved overdue bills and collected payments while safeguarding employer's financial assets.
- Established payment plans and updated customer records to streamline collection process.
- Direct incoming calls and customer complaints to the appropriate person in a timely and professional manner.
- Managed clerical duties for automotive dealership, including filing paperwork and creating protocols that improved team efficiency.
- Prepares tax and title documents.
- Submitted legal transfer documents to the department of motor vehicles.
- Process all new and used vehicles for registration in the state in which they will be titled.
Receptionist
Drive Casa
Dallas, TX
01.2016 - 01.2017
- Answered phones, responded to emails, greeted customers, addressed complaints, and managed front desk operations to ensure positive visitor experiences.
- Directed customers to appropriate departments, notified relevant staff of waiting customers, and introduced customers to salespeople to facilitate prompt service.
- Greeted and welcomed clients in a friendly and professional manner.
- Managed incoming calls and directed inquiries to appropriate staff members.
- Scheduled appointments and maintained an organized calendar for team members.
Sales
Metro PCS
Dallas, TX
01.2014 - 01.2015
- Offered tailored products and services to meet customer needs.
- Offering specials or promotions on new or existing customers.
- Created friendly environment to enhance customer service experience.
- Promoted special offers to attract new customers in-store.
- Sold and upsold additional items and features to maximize customer satisfaction.
Education
High School Diploma -
Bryan Adams High School
Dallas, TXSkills
- Auto titles and transfers
- Payment processing
- Debt recovery strategies
- Front desk management
- Sales
- Bilingual
- Customer service
Timeline
Receptionist/Collections/Title and Transfers
B7 MOTORS
01.2018 - Current
Receptionist
Drive Casa
01.2016 - 01.2017
Sales
Metro PCS
01.2014 - 01.2015
High School Diploma -
Bryan Adams High School