Martha Messer
Otto,NC
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
12
12
years of professional experience
Work History
Manager of Visitor Services & Administrative Suppo
Smoky Mountain Host Of Nc
Franklin, NC
04.2012 - Current
- Managed training programs for new employees, including orientation and onboarding activities.
- Coordinated with other departments to ensure successful delivery of services.
- Created and managed annual operating budget for the department.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Collaborated with marketing team to develop promotional campaigns for products or services.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Provided strategic direction to staff members in order to maximize productivity.
- Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
- Evaluated current systems and processes and developed plans for updating them as needed.
- Established key performance indicators for tracking progress towards organizational objectives.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Developed and implemented operational policies and procedures to improve efficiency.
- Negotiated contracts with vendors for goods or services needed by the organization.
- Established quality assurance processes to ensure customer satisfaction.
- Recruited, hired, and trained new staff members according to organizational standards.
- Addressed customer concerns with suitable solutions.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Enforced federal, state, local and company rules for safety and operations.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Presented performance and productivity reports to supervisors.
- Managed scheduling, training and inventory control.
Education
High School Diploma -
Mt Pleasant Community High School
Mt. Pleasant, IA05-1973
Skills
- Strategic Planning
- Financial Management
- Workforce Management
- Expense Tracking
- Marketing
- Policy Implementation
Timeline
Manager of Visitor Services & Administrative Suppo
Smoky Mountain Host Of Nc
04.2012 - Current
High School Diploma -
Mt Pleasant Community High School
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