Overview
Work History
Education
Skills
Timeline
Generic
Martha Mireles

Martha Mireles

Manager
Tomball,TX

Overview

15
15
years of professional experience

Work History

Am Level 4

Dominos GDK
11.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed senior-level personnel working in marketing and sales capacities.

Manager

Little Caesars Pizza
11.2008 - 10.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

General Manager

Dominos Pizza Inc.
11.2019 - 11.2022
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Reported issues to higher management with great detail.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Raised property accuracy and accountability by creating new automated tracking method.

Patner Tortilla

H‑E‑B Bakery
11.2014 - 09.2017
  • Kept work areas clean, neat and organized to promote safety, productivity and team success.
  • Cleaned and sterilized factory processing containers and work areas to keep foods safe.
  • Followed instructions and processes to maintain food and beverage integrity.
  • Chose, inspected, weighed, and measured ingredients for each production run.

Education

Northbrook Senior High School
Houston, TX
05.2006

Skills

  • Service Quality
  • Circuit Management
  • Theater Systems
  • Field Measurements
  • Technical Support
  • Creative Solutions
  • Communications Expertise
  • Third-Party Systems Integration
  • Component Replacements
  • Proactive Maintenance
  • Profit Margins
  • Terminating Cables
  • Product Availability
  • Maintaining Components
  • Operational Support
  • Equipment Repair
  • User Experience
  • Company Standards
  • Network Hardware and Software Maintenance
  • Hand and Power Tools
  • Construction Operations
  • Technical Architecture
  • Installation Procedures
  • Safe Equipment Handling
  • Equipment Preparation
  • Safety Protocols
  • Structured Cabling
  • Customer Service
  • Team Meetings
  • Product Selection
  • Instructing Customers
  • Regulatory Requirements
  • Training Junior Team Members
  • Corporate Procedures
  • Dispatch Communication
  • Customer Education

Timeline

Am Level 4

Dominos GDK
11.2022 - Current

General Manager

Dominos Pizza Inc.
11.2019 - 11.2022

Patner Tortilla

H‑E‑B Bakery
11.2014 - 09.2017

Manager

Little Caesars Pizza
11.2008 - 10.2019

Northbrook Senior High School

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