Martha Monges
Manor
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to excel in unsupervised environments while mastering new skills rapidly. Experienced in customer service, multitasking, and time management, consistently delivering positive experiences for clients.
Overview
14
14
years of professional experience
Work History
Housekeeping Team Leader
ABM Industries
Austin
07.2024 - Current
- Supervised daily housekeeping operations and team performance.
- Trained new staff on cleaning protocols and safety procedures.
- Implemented best practices for efficient housekeeping processes.
- Responded promptly to customer complaints concerning cleanliness of hotel rooms or public areas.
Apartment Leasing Agent
AS Management Services LLC
Austin
11.2016 - 03.2022
- Conducted property tours and showcased apartment features to prospective tenants.
- Managed lease agreements and ensured compliance with company policies.
- Collaborated with maintenance teams to address tenant requests and concerns.
- Utilized property management software for tracking applications and processing leases.
- Developed marketing strategies to attract new residents to the community.
- Organized resident events to foster community engagement and satisfaction.
- Maintained accurate records of tenant information and leasing activities.
- Provided exceptional customer service to enhance tenant retention efforts.
- Assisted current tenants with maintenance requests and other inquiries.
- Handled rent collection duties including issuing late notices or eviction notices if necessary.
- Maintained accurate records of all rental activity in property management software.
- Tracked occupancy rates and prepared reports for upper management.
- Inspected vacated apartments to ensure that they were left in good condition.
- Resolved disputes between tenants in a timely manner while upholding company policies.
- Negotiated lease terms with tenants and collected security deposits.
- Performed periodic inspections of units to ensure proper upkeep by tenants.
- Provided excellent customer service when responding to phone calls or emails from prospects or existing clients.
- Processed rental applications, verified references and conducted background checks.
Office Administrative Assistant
AB LOPEZ CONSTRUCTION
Austin
10.2013 - 10.2016
- Managed office correspondence and maintained organized filing systems.
- Coordinated schedules and arranged meetings for project teams.
- Handled incoming calls and routed inquiries to appropriate personnel.
- Renew business and vehicle insurance annually.
- Manage payroll tracking.
- Execute check deposits with bank
Enrollment Broker
Maximus
Austin
08.2011 - 09.2013
- Respond to inbound calls from Medicaid recipients.
- Facilitated enrollment processes for clients across Medicaid programs and services.
- Educated clients on Medicaid health plan benefits.
- Maintained accurate records of client interactions and enrollment data in systems.
- Facilitate client connections with providers in Medicaid network, while occasionally coordinating Texas Health Steps appointments for children.
Education
High School Diploma -
Manor High School
Manor, TX05-2000
Some College (No Degree) - Paralegal Studies
ITT Technical Institute
Austin, TXSkills
- Team management
- Safety procedures
- Customer service
- Quality assurance
- Event planning
- Record keeping
- Customer service focus
Languages
English
Professional
Spanish
Professional
Timeline
Housekeeping Team Leader
ABM Industries
07.2024 - Current
Apartment Leasing Agent
AS Management Services LLC
11.2016 - 03.2022
Office Administrative Assistant
AB LOPEZ CONSTRUCTION
10.2013 - 10.2016
Enrollment Broker
Maximus
08.2011 - 09.2013
High School Diploma -
Manor High School
Some College (No Degree) - Paralegal Studies
ITT Technical Institute
Similar Profiles
Frank PetersonFrank Peterson
Supervisor at Abm Industries Inc or abm building valueSupervisor at Abm Industries Inc or abm building value
Berencia HobbBerencia Hobb
General Labor Warehouse/FloorTech/CorrigateTech/AccessControl at Abm Industries Inc or ABM Building ValueGeneral Labor Warehouse/FloorTech/CorrigateTech/AccessControl at Abm Industries Inc or ABM Building Value
Eric CarpenterEric Carpenter
Abm at Abm Industries Inc or Abm Building ValueAbm at Abm Industries Inc or Abm Building Value
Mario RodriguezMario Rodriguez
Shuttle Driver at ABM IndustriesShuttle Driver at ABM Industries
Dabria SmithDabria Smith
Cafe Associate at Brookwood in Georgetown rec.Cafe Associate at Brookwood in Georgetown rec.