Martha Monges
Manor,TX
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to excel in unsupervised environment while mastering new skills rapidly. Experience in customer service, multitasking and time management, consistently delivering positive experience for clients.
Overview
15
15
years of professional experience
Work History
Housekeeping Team Leader
ABM Industries
Austin, TX
07.2024 - Current
- Conducted quality inspections to maintain high standards of cleanliness and safety compliance.
- Addressed guest inquiries and concerns promptly, promoting positive customer experiences through effective communication.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all areas
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Communicate with clients about issues or emergency situations.
Leasing Consultant
Springdale Estates Apartments
Austin, TX
09.2022 - Current
- Managed incoming phone calls and delivered accurate information to address caller inquiries.
- Facilitated property tours and highlighted apartment features to prospective tenants.
- Oversee lease agreement management and ensure adherence to company policies and state regulations.
- Guided prospective tenants through property features and lease terms, enhancing customer satisfaction.
- Collaborated with maintenance teams to address tenant concerns promptly, improving tenant retention rates.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
Leasing Consultant
AS Management
Austin, TX
11.2016 - 03.2022
- Managed incoming phone calls and addressed caller inquiries with professionalism.
- Engaged with industry vendors and peers at yearly apartment association events to foster collaboration and networking opportunities.
- Processed purchase orders for appliances, tools, paint, and parts essential for apartment make-ready operations.
- Responded to requests and scheduled appointments for property showings.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Distributed and followed up on tenant renewal notices.
- Scheduled and coordinated appointments with vendors to secure necessary services.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.
- Assisted in preparation of lease agreements, ensuring compliance with local laws and regulations.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Collected rent and tracked resident payments and information in computer system.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Verified tenant incomes and other information before accepting lease applications.
- Monitored occupancy rates and generated comprehensive reports for upper management.
- Conducted periodic inspections of units to uphold maintenance standards.
Office Administrative Assistant
AB Lopez Construction
Manor, TX
10.2013 - 10.2016
- Oversaw documentation of payroll and check disbursement processes to ensure compliance.
- Oversaw timely renewal of business insurance policies to safeguard organizational assets.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained inventory of office supplies and placed orders.
- Managed daily check deposits with bank and coordinated paycheck distribution to employees.
Enrollment Broker
Maximus Call Center
Austin, TX
08.2011 - 09.2013
- Handled inbound calls from Medicaid recipients to support access to healthcare services.
- Coordinated and executed enrollment processes to ensure timely access to Medicaid services.
- Facilitated comprehensive phone-based client education sessions detailing Medicaid health plan options and associated benefits.
- Ensured precise tracking of client engagement and enrollment information to support operational efficiency.
- Assisted clients in scheduling medical/dental checkups for their children and young adults.
Education
Paralegal Studies
ITT Technical Institute
Austin, TXHigh School Diploma -
Manor High School
Manor, TX2004
Skills
- Data entry
- Microsoft office
- Office supply management
- Customer service expertise
- Phone and email etiquette
- Lease agreements
- Application processing
- Fair housing regulations
- Fair housing policies
- Billing and invoicing
- Database entry
- Fluent in Spanish
Languages
Spanish
Full Professional
Timeline
Housekeeping Team Leader
ABM Industries
07.2024 - Current
Leasing Consultant
Springdale Estates Apartments
09.2022 - Current
Leasing Consultant
AS Management
11.2016 - 03.2022
Office Administrative Assistant
AB Lopez Construction
10.2013 - 10.2016
Enrollment Broker
Maximus Call Center
08.2011 - 09.2013
Paralegal Studies
ITT Technical Institute
High School Diploma -
Manor High School