Martha Monroe
Dousman,WI
Summary
Proven achiever with extensive experience in customer engagement at Petsmart, Pick N Save, and Ethos Electric. Excelled in enhancing customer satisfaction through effective communication, kindness, and meticulous attention to detail. Skilled in practicing empathy based conflict resolution. Friendly and reliable cashier offering unmatched customer service and team focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
16
16
years of professional experience
Work History
Office Administration and Field Assistant
Ethos Electric
01.2023 - Current
- Worked long days outside despite adverse weather, completing projects with caution and meticulous attention to detail.
- Maintained a safe working environment by adhering to safety protocols and guidelines while conducting fieldwork.
- Enhanced team efficiency by effectively communicating with colleagues and providing necessary support during field assignments.
- Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Fostered strong professional relationships with clients.
Customer Engagement Manager
Petsmart
04.2011 - 07.2018
- Encouraged a culture of exceptional customer service within our store, by setting high standards for team performance and leading by example.
- Managed a team of cashiers, groomers, and pet care associates to ensure timely and efficient resolution of customer inquiries and concerns.
- Enhanced customer satisfaction by implementing effective engagement strategies and personalized interactions.
- Increased repeat business through exceptional customer service delivery and relationship building techniques.
Cashier
Pick N Save
01.2009 - 04.2011
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
Education
Associate of Applied Science - Early Childhood Education
Waukesha County Technical College
Pewaukee, WI2014
High School Diploma -
Pius XI High School
Wauwatosa, WI2009
Skills
- Customer Service
- Holistic Wellness Promotion
- Gardening
- Animal care
- Patience and Empathy
- Time management skills
- Written and verbal communication
- Conflict Resolution
- POS system operations
- Quickbooks
Timeline
Office Administration and Field Assistant
Ethos Electric
01.2023 - Current
Customer Engagement Manager
Petsmart
04.2011 - 07.2018
Cashier
Pick N Save
01.2009 - 04.2011
Associate of Applied Science - Early Childhood Education
Waukesha County Technical College
High School Diploma -
Pius XI High School
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