Martha Monroy
Visalia,CA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
8
8
years of professional experience
Work History
Office Assistant
Child Welfare Services
08.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated meeting logistics, including room bookings, catering arrangements, and audio-visual equipment setup.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Assisted in training new front office staff members, ensuring consistent quality of service delivery across the team.
INTAKE CLERK
KAWEAH HEALTH HOSPICE
11.2021 - 01.2023
- Greeting clients, answering and making phone calls, medical billing, insurance authorization and checking eligibility for each patient
- Reports analysis, medical records, Translating, cash handling, cover for coworkers
- Take covid-19 test
- Ordering Medical supplies.
- Improved overall workflow by maintaining a clean, organized workspace and regularly updating office supplies inventory.
FRONT OFFICE/RECEPTIONIST
ADITYA VERMA INC.
04.2016 - 09.2021
- Assist with the facility running smoothly, greet patients, schedule appointments, answer phone calls, and collect copayments, insurance eligibility check for each patient
- Trained in the back office as medical assistance, taking and recording vital signs, preparing patients for exams
- Medical procedures, electrocardiogram, scrubbing.
- Optimized resource utilization by efficiently managing office supplies inventory and reordering when necessary.
- Identified visitors' needs to offer solutions and information.
Education
DINUBA HIGH SCHOOL
ADMINISTRATIVE MEDICAL ASSISTANT CERTIFICATE OF COMPLETION - Front Office
MILAN INSTITUTE
Visalia, CA03.2016
Skills
- Problem solving
- Keyboarding 40/50 wpm
- Medical terminology
- Work ethic
- Referrals
- Biliterate/Spanish
- Research analysis
- Team player
- Customer service
- Problem-solving skills
- 50 wpm Typing Speed
- Project Coordination
Microsoft Programs
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft OneNote
- Microsoft Outlook
Timeline
Office Assistant
Child Welfare Services
08.2023 - Current
INTAKE CLERK
KAWEAH HEALTH HOSPICE
11.2021 - 01.2023
FRONT OFFICE/RECEPTIONIST
ADITYA VERMA INC.
04.2016 - 09.2021
DINUBA HIGH SCHOOL
ADMINISTRATIVE MEDICAL ASSISTANT CERTIFICATE OF COMPLETION - Front Office
MILAN INSTITUTE
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