Martha Morton

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed escalated calls, achieving satisfactory resolutions that balanced customer needs with company policies.
• Improved customer satisfaction by promptly addressing concerns and delivering accurate information.
• Supported AEP customers with billing, payment, and account inquiries, ensuring clear communication and resolution.
• Responded to customer requests for products, services, and company information.
• Processed start, stop, and transfer service requests in customer systems.
• Explained AEP billing details, usage charges, and payment options.
• Documented customer concerns and routed complex issues to proper teams.
• Resolved service inquiries using AEP policies, scripts, and call tools.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Maintained professionalism while supporting diverse AEP customers by phone and email.

• Instructed students individually and in groups, utilizing diverse teaching methods to enhance learning engagement.
• Taught kindergarten lessons aligned with Zenith Academy curriculum and classroom objectives.
• Planned daily activities supporting early literacy, math, and social development.
• Managed classroom routines, behavior expectations, and smooth transitions.

• Instructed students individually and in groups using diverse teaching methods, fostering engagement and understanding.
• Taught second grade curriculum through faith-based instruction and classroom discussion.
• Planned reading, math, writing, and science lessons aligned with academy standards.
• Managed classroom routines, behavior expectations, and student transitions.

• Education and Training
• GPA: 3.8

9 credit hours