Martha Nava-Johnson
Auburn,CA
Summary
Experienced eRate sales and support professional with 13+ years in education customer service, RFP preparation, and compliance. Known for accurate guidance, strong relationship management, and timely support under strict deadlines.
Overview
1
1
Language
14
14
years of professional experience
Work History
eRATE Sales and Support
AT&T Contractor
Sacramento, California
09.2012 - 04.2026
- Collaborated with education customers through eRate program, fostering trust by providing product insights and facilitating informed decisions.
- Answered customer questions with accurate guidance and timely support. Worked under strict timelines to ensure customers received proposals within the eRate timelines.
- Reviewed 470 Applications, Including Request for Proposals (RFPs). Worked with Legal and Technical experts to complete proposals based on customer requests.
- Assessed customer needs and tailored solutions to boost service satisfaction and enhance experiences.
- Partnered with team members to streamline processes and elevate service quality.
- Applied technical skills to troubleshoot complex issues and deliver solutions.
- Solved problems efficiently through strong troubleshooting and critical thinking.
- Used software and tools to streamline work and improve performance.
- Executed daily operational tasks efficiently to maintain workflow. accurately and efficiently.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Engaged with various consulting companies, including Infinity Communications for the last 15 years.
Education
Associate of Arts - Fashion Design
Fashion Institute of Desing And Merchedising
San Francisco05-1989
Skills
- E-rate compliance
- RFP preparation
- Proposal development
- Technical troubleshooting
- Product configuration
- Customer support
- Microsoft office
- Time management
- Organizational management
- Relationship management
- Remote office availability
- Organization
Languages
Spanish
Professional
Timeline
eRATE Sales and Support
AT&T Contractor
09.2012 - 04.2026
Associate of Arts - Fashion Design
Fashion Institute of Desing And Merchedising