Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Martha Olaya

West Palm Beach,United States

Summary

Experienced and Customer-Focused Server with a Proven Track Record of Excellence in Hospitality.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Safebound Moving And Storage
01.2022 - 01.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Server

Duffy's Sports Grill
01.2021 - 01.2022
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Twin Peaks Restaurants
01.2018 - 01.2020
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Brand Ambassador

Armani Exchange
01.2016 - 12.2017
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

High School Diploma -

Forest Hill Community High School
West Palm Beach, FL
05.2012

Skills

  • Product Knowledge
  • POS systems expert
  • Safe Food Handling
  • Food sales and promotion
  • Guest Relations Management
  • Fluent Bilingualism

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Safebound Moving And Storage
01.2022 - 01.2024

Server

Duffy's Sports Grill
01.2021 - 01.2022

Server

Twin Peaks Restaurants
01.2018 - 01.2020

Brand Ambassador

Armani Exchange
01.2016 - 12.2017

High School Diploma -

Forest Hill Community High School

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Martha Olaya