Martha Olaya
West Palm Beach,United States
Summary
Experienced and Customer-Focused Server with a Proven Track Record of Excellence in Hospitality.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Safebound Moving And Storage
01.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Server
Duffy's Sports Grill
01.2021 - 01.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Served food and beverages promptly with focused attention to customer needs.
Server
Twin Peaks Restaurants
01.2018 - 01.2020
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Brand Ambassador
Armani Exchange
01.2016 - 12.2017
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Forest Hill Community High School
West Palm Beach, FL05.2012
Skills
- Product Knowledge
- POS systems expert
- Safe Food Handling
- Food sales and promotion
- Guest Relations Management
- Fluent Bilingualism
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Safebound Moving And Storage
01.2022 - 01.2024
Server
Duffy's Sports Grill
01.2021 - 01.2022
Server
Twin Peaks Restaurants
01.2018 - 01.2020
Brand Ambassador
Armani Exchange
01.2016 - 12.2017
High School Diploma -
Forest Hill Community High School