MARTHA OLEA
Helenville,WI
Summary
Organized Records Clerk with many years of experience in managing and maintaining physical and digital filing systems. Skilled in data entry, document scanning, and retrieval systems. Strengths include strong attention to accuracy, confidentiality, and ability to work under pressure. Contributed to improved office efficiency by implementing new record-keeping procedures. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Records Clerk
Hurst Police Department
HURST, TX
02.2017 - 08.2023
- Answered questions about records or files.
- Monitored access to confidential records, ensuring adherence to privacy policies.
- Maintained accurate and up-to-date records of all documents and files.
- Processed incoming mail by sorting, logging, scanning and filing appropriately.
- Retrieved requested files from archives as needed.
- Enhanced security measures for sensitive information, significantly reducing the risk of data breaches.
- Evaluated reports and documents for discrepancies and inaccurate information.
- Retrieved documents and files from records rooms and online databases.
- Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
- Responded promptly to inquiries about records management processes.
- Resolved discrepancies between physical files and digital databases.
- Prepared regular reports on the status of records, highlighting any issues or concerns.
- Monitored compliance with applicable laws and regulations related to recordkeeping.
- Consolidated outdated files to inactive storage, following guidelines and legal requirements.
- Responded to audit requests, providing all necessary documentation and information in a timely manner.
- Provided file, document and record access to appropriate personnel.
- Scanned or read incoming materials to determine classification or filing.
- Trained new staff on record management systems and processes, enhancing team efficiency.
- Managed comprehensive filing systems, both electronic and paper-based, ensuring easy accessibility and organization.
- Retrieved documents stored in microfilm or microfiche and placed in viewers for reading.
- Implemented security protocols to protect confidential information stored in databases.
- Composed correspondence to internal and external company contacts.
- Coordinated the transfer of records between departments, ensuring secure and timely delivery.
- Filed physical copies of important documents for future reference.
- Exceeded customer satisfaction by finding creative solutions to problems.
Court Clerk
City of Hurst
HURST, TX
05.2009 - 02.2017
- Ensured all court fees and fines were collected and properly recorded.
- Managed daily court dockets to ensure efficient case progression.
- Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
- Updated municipal codes and city charter documents.
- Ensured that all necessary forms were completed accurately before trial dates.
- Verified accuracy of case information entered into the computer system prior to hearings or trials.
- Coordinated with attorneys, judges, clerks of court and other personnel to ensure smooth running of court proceedings.
- Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
- Provided administrative support to the court staff by preparing and filing legal documents.
- Provided clerical support such as typing letters, memos, orders and judgments.
- Advised supervisors, judges and other office members on records, case status and other developments, alerting of approaching deadlines and procedural requirements.
- Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.
- Reviewed paperwork submitted by attorneys to verify accuracy before submitting it to the judge.
- Processed payments for fines or fees associated with cases heard in court.
- Collaborated with other departments within the courthouse to ensure efficient operation.
- Maintained confidentiality of sensitive information per legal requirements.
- Recorded and maintained official court records with high accuracy.
- Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
- Made copies of relevant documents for distribution to attorneys and other parties involved in a case.
- Greeted visitors entering the courthouse and provided assistance as needed.
- Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
- Answered phone calls from members of the public regarding inquiries about upcoming hearings or trials.
- Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
- Responded to inquiries from attorneys, law enforcement, and the public.
- Coordinated with judges, attorneys, and law enforcement to schedule court sessions.
- Updated records after each hearing or trial was concluded.
- Scanned paper documents into electronic format for storage in computer databases.
- Maintained confidentiality concerning all matters heard in open court or discussed with attorneys or clients.
- Assisted in data entry for all incoming cases into the computer system.
- Provided customer service to the public regarding court procedures and case status.
- Managed calendar scheduling for courtroom proceedings.
- Trained new staff on court procedures and document handling practices.
- Served as liaison between the courts and law enforcement agencies when necessary.
- Attended required meetings and conferences as well as training sessions to develop and maintain understanding of current conventions and laws.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
SOCORRO HIGH SCHOOL
El Paso, TX06-2000
Some College (No Degree) - Business Education
El Paso Community College
El Paso, TXSkills
- Filing systems expertise
- Filing system organization
- Computer operations
- Electronic archiving
- Report generation
- Record retention
- File retrieval
- Document scanning
- Phone answering
- Clerical skills
Affiliations
- I am a good team player that is professional and likes to maintain a great work environment by respecting and treating others the way I want to be treated.
- I am bilingual, I speak and write english and spanish efficiently
- I have completed several trainings and have various certificates of completion
- Great customer service skills
- great Team player
Timeline
Records Clerk
Hurst Police Department
02.2017 - 08.2023
Court Clerk
City of Hurst
05.2009 - 02.2017
High School Diploma -
SOCORRO HIGH SCHOOL
Some College (No Degree) - Business Education
El Paso Community College
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