Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marta Arrollado

San Diego,CA

Summary

Dynamic Surgery Scheduler at Scripps Healthcare with expertise in surgical scheduling and insurance verification. Proven ability to enhance patient communication and streamline appointment coordination, resulting in improved patient flow. Bilingual in Spanish, I excel in team collaboration and possess strong critical thinking skills to address complex scheduling challenges effectively.

Overview

11
11
years of professional experience

Work History

Surgery Scheduler - Gastroenterology

Scripps Healthcare
San Diego , CA
06.2024 - Current
  • Scheduled surgical appointments using electronic health record systems.
  • Coordinated with surgeons and medical staff to confirm operating room availability.
  • Managed patient communication regarding pre-operative instructions and scheduling changes.
  • Handled insurance verification processes for surgical procedures efficiently.
  • Monitored and updated surgical schedules to accommodate last-minute alterations.
  • Trained new staff on scheduling protocols and software usage.
  • Collaborated with clinical teams to enhance patient flow and reduce wait times.
  • Booked surgeries based on physician volume, ensuring prompt turnaround.
  • Trained new staff on scheduling protocols and software usage thoroughly.
  • Created and managed surgical schedules for multiple surgeons.
  • Performed data entry into various computer systems related to surgery scheduling.
  • Scheduled follow-up appointments as designated by physician.
  • Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.

Patient Service Representative - OB/GYN

Scripps Healthcare
San Diego, California
08.2022 - 06.2024
  • Facilitated patient check-in process and collected required information efficiently.
  • Coordinated appointment scheduling for various healthcare services.
  • Collaborated with medical staff to enhance patient flow and service delivery.
  • Provided compassionate support to patients during visits and interactions.
  • Verified demographics and insurance information for accurate patient registration.
  • Maintained organized patient documents by scanning forms, identification, and insurance cards.
  • Performed administrative duties including filing, faxing, and photocopying.
  • Sorted and distributed incoming mail to ensure efficient communication.

Respite Caregiver

San Diego Regional Center
San Diego, CA
09.2016 - 01.2024
  • Provided companionship and comfort to ill, disabled, and elderly clients.
  • Maintained hygienic environments through regular sanitation and cleaning practices.
  • Assisted with personal hygiene, diet, and mobility for patients.
  • Facilitated enjoyable activities to enhance mental stimulation and emotional well-being.
  • Prepared nutritious meals and supported clients during eating to promote health.
  • Arranged transportation and accompanied clients for appointments and outings.
  • Fostered strong relationships with clients and their families to build trust.
  • Supported diverse social, emotional, and recreational needs of individuals under care.

Procedure Scheduler

San Diego Gastroenterology Medical Associates
San Diego, CA
09.2020 - 07.2022
  • Pulled patient charts for upcoming appointments to ensure readiness for procedures.
  • Secured pre-authorizations and pre-certifications for minor surgical procedures in office settings.
  • Gathered personal and insurance information from patients to maintain accurate records.
  • Created and maintained confidential patient files in compliance with regulatory mandates.
  • Answered 50 to 75 calls daily to schedule appointments and resolve patient inquiries.
  • Communicated with patients to verify chart information and gather intake data.
  • Worked with operating facilities to schedule procedures for five GI physicians efficiently.
  • Used accurate procedure codes for billing and coordinated preparation for operations.

Family Advocate

YMCA Of San Diego
San Diego, CA
10.2019 - 01.2020
  • Facilitated partnerships with families to enhance self-reliance through resource provision.
  • Managed large caseloads by prioritizing tasks and organizing data efficiently.
  • Complied with data security regulations to ensure confidentiality of client information.
  • Identified community resources and provided referrals for essential services.
  • Maintained accurate and up-to-date case records in centralized database for all clients.
  • Referred family members to external support options for coping during stressful periods.

Child Care Specialist

Public Consulting Group, Inc.
San Diego, CA
01.2019 - 10.2019
  • Facilitated referrals to community resources, ensuring clients received necessary services.
  • Consulted with clients to establish service goals and outline available options.
  • Entered and updated client data in a centralized database to maintain accurate case records.
  • Maintained confidentiality through strict adherence to data security regulations.
  • Coordinated with team members to meet project requirements and deadlines.
  • Organized tasks effectively to achieve service objectives efficiently.
  • Managed multiple projects simultaneously, delivering high-quality results on time.

Employment Case Manager

ResCare Workforce Services
San Diego, CA
02.2015 - 12.2018
  • Coordinated handling of numerous cases consistently
  • Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
  • Constructed case notes and comprehensive reports for data entry into CalWin portal.
  • Protected patient data in alignment with HIPAA privacy protocols.
  • Conducted assessments to obtain information for participant-centered plan of care.
  • Identified appropriate community resources and provided referrals for services.
  • Developed plans to meet needs of families concerning education and skills.
  • Updated case files to reflect employment/education changes, maintaining confidentiality and accuracy.
  • Communicated with parents and guardians on ongoing basis through face-to-face meetings, newsletters and phone calls.
  • Participated in monthly meetings to help clients prioritize actions and establish short- and long-term goals related to employment.
  • Participated in monthly meetings to help clients prioritize actions and establish short- and long-term goals related to employ,ent/education issue.

Education

Medical Assistant Certificate - Health Care

United Education Institute
San Diego, CA
12.2004

High School Diploma -

Crawford High School
San Diego, CA
06.2003

Skills

  • Microsoft Office Suite
  • Fluent in Spanish
  • Data management
  • Critical thinking
  • Interpersonal skills
  • Customer service
  • Active listening
  • Work ethic
  • Insurance verification
  • Surgical scheduling
  • Appointment coordination
  • Patient communication
  • Attention to detail
  • Time management
  • Team collaboration
  • HIPAA compliance

References

References available upon request.

Timeline

Surgery Scheduler - Gastroenterology

Scripps Healthcare
06.2024 - Current

Patient Service Representative - OB/GYN

Scripps Healthcare
08.2022 - 06.2024

Procedure Scheduler

San Diego Gastroenterology Medical Associates
09.2020 - 07.2022

Family Advocate

YMCA Of San Diego
10.2019 - 01.2020

Child Care Specialist

Public Consulting Group, Inc.
01.2019 - 10.2019

Respite Caregiver

San Diego Regional Center
09.2016 - 01.2024

Employment Case Manager

ResCare Workforce Services
02.2015 - 12.2018

Medical Assistant Certificate - Health Care

United Education Institute

High School Diploma -

Crawford High School

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