Martha Osorio
Jersey City,NJ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Records Manager
MCS Group
New York, NY
09.2017 - 10.2023
- Developed and implemented a records management system to track, store, and manage confidential documents.
- Conducted regular audits of physical and digital records to ensure accuracy and compliance with legal regulations.
- Analyzed current processes for storage, retention, and destruction of records.
- Created procedures to maintain the security of all records in accordance with company policies.
- Assisted in the resolution of disputes that arise from incorrect or incomplete filing.
- Responded promptly to requests from external parties regarding access to archived records.
Coordinator-Receptionist
MCS Group
New York, NY
09.2016 - 09.2017
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Monitored inventory levels and ordered additional supplies as needed.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Maintained calendars of upcoming events, meetings and deadlines.
- Resolved customer complaints in a timely manner while upholding company standards.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Office Service Associate
Williams Lea
New York, NY
07.2010 - 07.2015
- Ordered office supplies as needed to ensure adequate supply levels were maintained at all times.
- Answered incoming calls from customers, providing assistance and resolving customer inquiries.
- Scheduled meetings between management personnel and clients as requested.
- Provided administrative support to office staff including copying, scanning and faxing documents as needed.
- Greeted visitors upon arrival and provided general assistance with directions or instructions on accessing services within the building.
- Assisted in organizing events such as conferences or meetings.
- Managed the reception area by greeting guests and directing them appropriately.
Education
Bachelor of Arts - Psychology
New Jersey City University
Jersey City, NJ05-2023
Associate of Arts - Liberal Arts And General Studies
Hudson County Community College
Jersey City, NJ05-2013
Skills
- Recordkeeping Skills
- Data Security Procedures
- Records Management Systems
- Medical Record Security
- Electronic Document Preparation
- Records Maintenance
- Visitor Access Management
- Oral And Writing Communication
- Multi-Line Phone Systems
- Multitasking And Prioritization
- Mail Management
- Scheduling
- Administrative Assistance
Languages
Spanish
Professional
References
References available upon request.
Timeline
Records Manager
MCS Group
09.2017 - 10.2023
Coordinator-Receptionist
MCS Group
09.2016 - 09.2017
Office Service Associate
Williams Lea
07.2010 - 07.2015
Bachelor of Arts - Psychology
New Jersey City University
Associate of Arts - Liberal Arts And General Studies
Hudson County Community College
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