MARTHA OUSLEY-HARRIS
Milwaukee,WI
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
12
12
years of professional experience
Work History
Patient Access Coordinator
Ascension Columbia St.Marys Milwaukee
08.2023 - Current
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Greeted and assisted patients with check-in procedures.
Patient Service Representative
RHI/R1 Ascension St Joseph Hospital
03.2022 - 07.2023
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Verified patient insurance eligibility and entered patient information into system.
- Resolved customer complaints using established follow-up procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Access Representative
RHI/Sixteenth Community Health Centers-Chavez
12.2020 - 03.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Press Operator
Argus Technical Services
02.2020 - 09.2020
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Promptly removed completed loads from press.
- Ensured timely completion of projects by effectively managing workload and communicating progress updates with supervisors or team leads as needed.
- Fostered a positive work environment by collaborating closely with fellow team members while maintaining a professional attitude and strong work ethic.
- Reviewed completed orders for quality and accuracy.
- Restocked workstations with supplies to prevent work delays.
Administrative Assistant
Trinity Evangelical Lutheran Church, U.A.C.
Milwaukee, WI
08.2013 - 05.2018
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Medical Administrative Assistant
Wilson Heartcare
03.2012 - 07.2013
- Organized paperwork such as charts and reports for office and patient needs.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
Education
Associate of Applied Science - Business Management
MATC
Milwaukee, WI12.2024
Skills
- HIPAA Compliance
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Multitasking and Organization
- Phone and Email Etiquette
- Medical Terminology
- Insurance Billing
- Payment Processing
- Scheduling Diagnostic Procedures
- Financial Recordkeeping
- Administrative and Office Support
- 50 WPM Typing Speed
Timeline
Patient Access Coordinator
Ascension Columbia St.Marys Milwaukee
08.2023 - Current
Patient Service Representative
RHI/R1 Ascension St Joseph Hospital
03.2022 - 07.2023
Patient Access Representative
RHI/Sixteenth Community Health Centers-Chavez
12.2020 - 03.2022
Press Operator
Argus Technical Services
02.2020 - 09.2020
Administrative Assistant
Trinity Evangelical Lutheran Church, U.A.C.
08.2013 - 05.2018
Medical Administrative Assistant
Wilson Heartcare
03.2012 - 07.2013
Associate of Applied Science - Business Management
MATC