Conducted check-in procedures such as processing tickets, check-in baggage, and monitoring carry-on baggage for size and quantity at the ticket counter
Announced and provided information on arrival and departure times, boarding procedures, gate changes, flight delays, and carry-on regulations
Monitored and input info on Flight Following during the boarding process
Ensured the completion of fuel log transactions into the company's station fuel log form
Assisted disabled and senior passengers moving throughout the airport as needed
Marshal aircraft onto the ramp, directing, assisting, and parking all arriving and departing aircraft
Assisted in ramp setup and operated heavy, motorized equipment that included tugs, tractors, belt loaders, and baggage carts
Loaded and unloaded baggage that weighed up to 70 lbs from the carts to and from the aircraft.
HOSTESS/FOOD RUNNER
SUSHI CONFIDENTIAL
10.2019 - 03.2020
Greet and acknowledge guests by escorting them to their assigned table and communicate delays
Answering phone calls and organizing reservations to accommodate customers
Performed side work as a food runner and other routine food preparation tasks.
Warehouse Associate
AMAZON
08.2019 - 10.2019
Used safe lifting techniques/procedures for efficiently sorting, handling, loading, and unloading merchandise into/from containers
Scanned and label each product from the assembly line ino their appropriate inventory section.
Learning Assistant
SJSU HOUSING SERVICES
09.2016 - 05.2019
Performed administrative and clerical tasks
Provided residential students with a convenient multi-use center that supports academic success, a study space, and tutoring
Utilized GradesFirst to check-in students and athletes; Managed appointments for students at Peer Connections; Created and organized monthly schedules for the employees.
Customer Service Associate
OLD NAVY
10.2015 - 01.2017
Worked on the sales floor/ cash register/ fitting rooms and helped customers with any of their needs
Stocked, replenished, and organized merchandise according to store merchandising layouts.
Education
Bachelors of Science in Aviation, Flight Operations -
SAN JOSE STATE UNIVERSITY
San Jose, CA
07.2020
High School Diploma -
PARLIER HIGH SCHOOL
Parlier, CA
06.2015
Skills
Customer Service
Airline Operations
Computer programming: Microsoft Word, Excel, PowerPoint, Google Drive
Bilingual- Fluent in Spanish and English
Boarding Procedures
Reservation Management
Aircraft Safety Procedures
Ticket Sales
Affiliations
Women in Aviation International (2016-current)
Women In Aviation SJSU (2016-2020)
Alpha Eta Rho (2016-2020)
Volunteer Experience
Aviation Department outreach visit to the San Jose City High School (2016)
Volunteered for the events and trade shows at the WAI Conference (2017-2019)
References
Jessica Vang
CSA/GOA at FAT Station/ Allegiant Air
(559) 581-6466
jessicaavang@icloud.com
Michelle Tripp
Airfield Safety Officer/ San Francisco International Airport (SFO)
(909) 682-4241
mtripp358@gmail.com
Timeline
CSA/GOA
ALLEGIANT AIR
06.2023 - 10.2023
HOSTESS/FOOD RUNNER
SUSHI CONFIDENTIAL
10.2019 - 03.2020
Warehouse Associate
AMAZON
08.2019 - 10.2019
Learning Assistant
SJSU HOUSING SERVICES
09.2016 - 05.2019
Customer Service Associate
OLD NAVY
10.2015 - 01.2017
Bachelors of Science in Aviation, Flight Operations -