Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Martha Phillips

Martha Phillips

LAS VEGAS,NV

Summary

Dedicated professional with over 20 years of experience in food management and customer service. Skilled in team leadership, operations management, employee training, and guest satisfaction. Fluent in English and Spanish, with proven expertise in creating efficient workflows, maintaining compliance, and enhancing workplace environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Tres Amigos Mexican Grill
01.2025 - Current
  • Managed daily restaurant operations, ensuring compliance with health and safety regulations.
  • Developed and implemented staff training programs to enhance service quality and efficiency.
  • Streamlined inventory management processes, reducing waste and optimizing supply costs.
  • Coordinated scheduling and staffing to maintain optimal service levels during peak hours.
  • Led team meetings to communicate goals, encourage collaboration, and align on performance standards.

Partnership Manager

Uncle Tapas Bar and Grill
01.2025 - 07.2025
  • Developed strategic partnerships to enhance business growth and market presence.
  • Analyzed market trends to identify potential collaboration opportunities with key stakeholders.
  • Negotiated partnership agreements, aligning objectives and maximizing mutual benefits.
  • Coordinated cross-functional teams to execute partnership initiatives effectively.

Restaurant Manager

Sahara Casino, Las Vegas
05.2024 - 11.2024
  • Managed and oversaw daily operations across three restaurant locations, ensuring consistency in quality, service, and operational standards.
  • Addressed high-level customer concerns and resolved operational challenges swiftly to maintain brand reputation.
  • Conducted regular site visits to assess operations, resolve issues, and provide actionable feedback to improve efficiency and guest satisfaction.

Restaurant Manager

Casa Don Juan, Las Vegas
04.2021 - 05.2024
  • Developed and implemented Standard Operating Procedures (SOPs) to improve operational efficiency.
  • Supervised daily restaurant operations, including staff management, guest engagement, and inter-departmental communication.
  • Managed onboarding processes, including background checks, I-9, and W-4 documentation.

Restaurant Manager

Canonita, Las Vegas
04.2016 - 10.2019
  • Oversaw full restaurant operations, from recruitment to training, ensuring a positive and productive work environment.
  • Coordinated employee schedules and provided ongoing training to maintain high service standards.
  • Handled invoice reconciliation and budget management, ensuring accurate entries in P&L for each fiscal period.

Operations Supervisor

L'Auberge Casino, Lake Charles, LA
08.2013 - 09.2015
  • Cultivated a positive work environment and ensured "WOW" moments for guests to enhance customer loyalty.
  • Anticipated and resolved operational challenges, providing timely solutions to support team success.
  • Optimized labor and inventory costs through strategic scheduling and precise ordering practices.

Education

GED -

Conalep
Yucatan, Mexico

Skills

  • Restaurant Operations Management
  • Employee Training & Development
  • Customer Service Excellence
  • Team Leadership
  • Budget & Cost Management
  • Compliance & Documentation

Certification

  • ServSafe
  • Trained Hospice Volunteer

Languages

English
Spanish

Timeline

Restaurant Manager

Tres Amigos Mexican Grill
01.2025 - Current

Partnership Manager

Uncle Tapas Bar and Grill
01.2025 - 07.2025

Restaurant Manager

Sahara Casino, Las Vegas
05.2024 - 11.2024

Restaurant Manager

Casa Don Juan, Las Vegas
04.2021 - 05.2024

Restaurant Manager

Canonita, Las Vegas
04.2016 - 10.2019

Operations Supervisor

L'Auberge Casino, Lake Charles, LA
08.2013 - 09.2015

GED -

Conalep

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