Martha E Phoenix

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated 11 staff team members to perform daily business functions.
• Established foundational processes for business operations.

Evaluated suppliers to maintain cost controls and improve operations.

• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins by 45% in one year.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Trained new employees on proper protocols and customer service standards.
• Manage 8 new inspectors.
• Developed innovative sales and marketing strategies to facilitate business expansion

• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Wrote contracts to outline sales and purchases of properties.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Advised and informed prospective clients on current market activities and conditions.
• Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
• Negotiated, facilitated, and managed real estate transactions.
• Completed over 200 cold calls daily
• Closed over 198 transactions to date

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Monitored workflow to improve employee time management and increase productivity. maximized participant participation by 38% first year.
• Evaluated employee performance and coached and trained to improve weak areas.
• Achieved results by working with staff to meet established targets.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Boosted team performance by developing customer service training materials and conducting service training.

• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented participant interactions and interventions in electronic charting systems.
• Collaborated with an interdisciplinary team to determine timely delivery of services.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Facilitated individual and group sessions to promote positive behavior change for clients.
• Provided leadership, guidance and support to staff members.

• Offered guidance and advice to help cultivate self-esteem and community involvement.
• Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
• Assisted with educational needs through tutoring and homework assistance.
• Helped set appropriate goals and plans to achieve targets.
• Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.
• Maintained accurate documentation of youth progress in line with reporting requirements, received recertification 3 years consecutively.
• Established and maintained relationships with youth, families and community partners