Martha Preciado
Inglewood,CA
Overview
11
11
years of professional experience
Work History
Rental Agent
Allied Rent a car
Los Angeles, California
12.2021 - Current
- Provided detailed explanation of rental policies and procedures to customers.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
Rental Agent
Airport Van Rental
11.2019 - 09.2021
- Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
- Employed sales techniques to boost sales and services.
- Calculated total cost for rental including taxes, fees, and other charges.
- Provided detailed explanation of rental policies and procedures to customers.
- Verified rental eligibility by checking driver's license, insurance card, credit card information, and other required documents.
Customer Servoce Rep.
Consumer Resource Network
Los Angeles, California
02.2014 - 10.2019
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved customer complaints promptly
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Venice High School
Venice, CA06-1989
Skills
- Telephone etiquette
- Problem-solving aptitude
- Multitasking
- Customer service
Languages
Spanish
Professional
Timeline
Rental Agent
Allied Rent a car
12.2021 - Current
Rental Agent
Airport Van Rental
11.2019 - 09.2021
Customer Servoce Rep.
Consumer Resource Network
02.2014 - 10.2019
High School Diploma -
Venice High School