Martha Quintanilla
San Leandro,CA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures, and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature, and an adaptable approach.
Overview
26
26
years of professional experience
Work History
Patient Service Representative II
San Mateo County Hospital
San Mateo
01.2021 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
Office Manager
Veev
Union City, CA
01.2017 - 01.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Managed approximately 30 incoming calls, emails and faxes per day from future property owners.,
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Bilingual Medical Call Center
Sutter Health
Sacramento, CA
02.1999 - 12.2016
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Educated patients on available resources, such as financial assistance programs or support groups relevant to their conditions.
- Streamlined appointment scheduling process, ensuring timely access to care for patients in need.
- Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
- Schedule appointments for Sutter Cancer Center, arrange hospital and hospice admissions for patients.
- Assisted doctors and Medical Staff with Spanish Translations, and served as back up- front desk receptionist and medical records.
- Navigated various healthcare databases to obtain necessary information for assisting patients with medical inquiries or appointment requests.
Education
High School Diploma -
El Camino High School
Timeline
Patient Service Representative II
San Mateo County Hospital
01.2021 - Current
Office Manager
Veev
01.2017 - 01.2021
Bilingual Medical Call Center
Sutter Health
02.1999 - 12.2016
High School Diploma -
El Camino High School
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