Martha Ramirez

• Answered incoming calls and routed them to the appropriate departments or staff members.
• Coordinated communication between various departments within the facility regarding patient care needs.
• Processed paperwork related to hospital admissions, discharges, and transfers.
• Organized patient records, charts, and other documents in an orderly manner.
• Managed daily operations of the health unit including filing, faxing, photocopying.
• Assisted with orienting new employees to departmental procedures.
• Provided administrative support to nursing staff as needed.
• Received requests for medical records from outside agencies or individuals.
• Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
• Greeted visitors and directed them to the proper area of the office.
• Prepared new patient files by entering demographic information into a computer system.
• Performed clerical tasks such as typing letters, memos, and reports as requested by management.
• Updated patient information in electronic systems according to established policies and procedures.
• Assisted with scheduling appointments for patients and doctors.
• Participated in team meetings regarding policy changes or improvements within the health unit.
• Provided customer service assistance to patients who had questions or concerns about their care plans.
• Conducted quality assurance checks on all patient records for accuracy and completeness.
• Created spreadsheets and reports from data gathered from patient files.
• Scheduled medical appointments and transportation for cancer patients.
• Verified insurance coverage prior to patient visits.
• Communicated with patients with compassion while keeping medical information private.
• Explained policies, procedures and services to patients.
• Maintained records management system to process personnel information and produce reports.
• Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.

information or data in appropriate computer system.

• Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
• Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
• Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
• Scheduled appointments for patients and coordinated follow-up visits as needed.
• Maintained accurate records of all patient care activities using electronic health record systems.
• Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
• Facilitated coordination between primary care physician and specialists to ensure continuity of care.
• Provided emotional support and counseling to patients during difficult times.
• Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
• Completed insurance verifications and claim forms for patient intake and processing.
• Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
• Received and routed care team messages and documents to appropriate staff.
• Calculated sliding fee or special program adjustments relating to patient visits.
• Verified patients' insurance and payment methods during admissions or check-in processes.
• Organized timely and accurate referrals to help patients obtain health care services and access available resources.
• Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
• Collaborated with clinical and administrative staff to meet patient needs.
• Instructed patients on policies and required actions for different types of appointments and procedures.
• Accessed programs and set up correct payment strategies based on patient means and needs.
• Counselled patients on potential financial liabilities and payment requirements.