Martha Reyes
Bronx
Summary
Highly motivated results oriented professional with a proven track record of experience and success in the Office Management, Customer Service and strategic business planning field.
Excellent communication, team building, strategic planning and problem-solving skills. Known for her strategies to reduce operating costs and maximize productivity. Also known for her passion for efficiency, driving organizational change, and being at the center of strategically influencing and scaling a growing organization.
Overview
14
14
years of professional experience
Work History
Senior Care Coordinator
A Joy Home Care LLC
02.2024 - 05.2024
- Navigated complex insurance policies on behalf of patients, guiding them through coverage details and options for financial assistance when needed.
- Improved patient outcomes by closely monitoring the implementation of individualized care plans.
- Coordinated community outreach initiatives to raise awareness about available senior care services and resources.
- Mentored junior care coordinators, promoting professional growth among team members.
ASSISTANT OFFICE MANAGER / CUSTOMER SERVICE AGENT
LUCKY TAX SERVICE
01.2015 - 01.2017
- Established and managed budgets, negotiated affiliate contracts
- Developed excellent public affairs, networking, marketing
- Worked side by side with the IRS to solve client matters
- Responsible for the collection of legal documents
- Managed the correction of improper fillings with the Internal Revenue Services
- Responsible for reimbursements and fee collection of clients
- Acted as case manager for clients
- Motivated and supervised 5+ employees on a daily basis.
CONTRACTOR
REYES MULTISERVICE
01.2010 - Current
- Ensured full project compliance with the client's requirements, deadlines and budget restraints
- Developed and maintained client relationships with clients
- Managed social media profiles and online presence for clients via social networking tools and strategies
- Acquired new clients by following up on network sales leads and developing relationships of interest
- Responsible for accuracy of official document translation
- Assist a variety of Income ax offices.
Education
Bachelor of Arts - BA, LEGAL STUDIES MAJOR
Berkeley College
New York, NY01.2017
Skills
- Project Management
- Customer/Media Relations
- Social Networking
- Event Planning
- Skillful Communications
- Acute Detail Orientation
- Organizational Effectiveness
- Writing / Editing
- Multicultural Awareness
- Strong Community Focus
- Fundraising / Negotiating
- Leadership / Guidance
- Highly motivated to learn new concepts
Ms Office
True
Search Engine Optimization
True
Internet Research
True
Corporate Social Media Management
True
Computer Skills
Fluent, Fluent, Basic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Senior Care Coordinator
A Joy Home Care LLC
02.2024 - 05.2024
ASSISTANT OFFICE MANAGER / CUSTOMER SERVICE AGENT
LUCKY TAX SERVICE
01.2015 - 01.2017
CONTRACTOR
REYES MULTISERVICE
01.2010 - Current
Bachelor of Arts - BA, LEGAL STUDIES MAJOR
Berkeley College
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