Martha Rhead
Black River Falls,WI
Summary
Experienced Administrative Office Professional experience in administration of vital business processes. Excellent communicator with strengths in daily operations management, workflow improvements, and customer service. Seeking to work with an established company. Highly dependable, ethical and reliable support specialist who is committed to providing excellent customer service. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
Work History
Library Assistant
Black River Falls Public Library
Black River Falls, WI
12.2018 - 04.2021
- Kept detailed records of lending transactions and library users
- Processed receipt of new book, audio visual and computer software inventory
- Assisted patrons with library's computers and provided information on logging onto Internet
- Placed books on proper shelves when returned to circulation
- Educated patrons on use of reference sources, card catalogs and automated information systems
- Handled check-in and check-out process of library books and materials at circulation desk
- Gained strong understanding of various methods for cataloging books and other materials
Office Manager
John D. Keller, DDS
Roscoe, IL
03.2001 - 11.2018
- Prepared claims to be submitted to insurance
- Confirmed patient insurance benefits and checked the status of claims
- Designed appropriate treatment plans
- Scheduled, rescheduled and handled cancelled appointments for patients
- Received, screened and routed incoming calls
- Completed billing and collections for the office
- Maintained and managed patient records in compliance with security regulations
- Adhered to strict HIPAA guidelines at all times according to company policy
Education
Secretarial And Office Admin; Dental Assisting
Rock Valley College
Rockford, ILSkills
- Data management
- Regulatory compliance
- Excellent multi-tasking ability
- Credit and collections
- Professional phone etiquette
- Managing office operations
- Accounts receivable
- Attention to detail
- Billing
- MS Office proficiency
Timeline
Library Assistant
Black River Falls Public Library
12.2018 - 04.2021
Office Manager
John D. Keller, DDS
03.2001 - 11.2018
Secretarial And Office Admin; Dental Assisting
Rock Valley College
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