Summary
Overview
Work History
Education
Skills
Timeline
Generic

Martha Richardson

Osteen,FL

Summary

Dynamic and results-driven professional with extensive experience at McDonald's Restaurant, excelling in team management and customer service. Proven track record in enhancing operational efficiency and training staff, while implementing process improvements that boosted customer satisfaction. Strong leadership and problem-solving skills, complemented by expertise in cash handling and compliance.

Certified management professional with solid background in overseeing shift operations and enhancing team performance. Known for strong focus on collaboration and achieving operational goals, consistently delivering reliable results. Demonstrated expertise in conflict resolution and staff training, ensuring adaptability to changing needs.

Overview

27
27
years of professional experience

Work History

SerSafe Certified Shift Manager

McDonald's Restaurant
07.2023 - Current
  • Supervised daily operations to ensure efficient workflow and high-quality service delivery.
  • Trained and mentored team members on operational procedures and customer service excellence.
  • Implemented process improvements to enhance order accuracy and reduce wait times.
  • Managed inventory control, ensuring proper stock levels and minimizing waste.
  • Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
  • Streamlined order processing systems, resulting in faster service times without sacrificing accuracy or customer satisfaction levels.
  • Ensured compliance with company policies and procedures, fostering a positive work environment that promoted professionalism and teamwork.
  • Enhanced customer satisfaction by ensuring quick responses to inquiries and resolving issues promptly.
  • Assigned tasks and responsibilities to each employee on shift.
  • Counted out registers and calculated profit at end of each shift.
  • Contributed to increased sales figures by implementing upselling techniques and motivating staff to reach targets.
  • Optimized labor costs by analyzing staffing needs based on historical data and projected business trends, making necessary adjustments as required.
  • Addressed and resolved customer inquiries and complaints.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.

Stay at Home Mother

Home
01.2007 - 07.2023

Installed Sales Coordinator

Lowes Home Improvment
08.2005 - 01.2007
  • Coordinated installation schedules, optimizing workflow and ensuring timely project delivery.
  • Collaborated with contractors to resolve issues, enhancing communication and project efficiency.
  • Managed inventory levels for installation materials, reducing delays and improving supply chain operations.
  • Implemented process improvements, increasing overall installation accuracy and customer satisfaction.
  • Analyzed customer feedback to identify trends, implementing changes that enhanced service delivery quality.
  • Conducted post-installation follow-ups to gather feedback and identify areas of improvement for future projects.
  • Prepared materials and staged items for installer pickup.
  • Maintained detailed records of each installation project, ensuring accurate documentation for invoicing purposes.
  • Coordinated installations reviews and completion of related paperwork.
  • Confirmed customer satisfaction by utilizing targeted follow-up methods after installs.
  • Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain client satisfaction.
  • Installed appliances and electronics systems in people's homes and businesses.
  • Maintained relationships with return customers.
  • Streamlined operational workflows, improving efficiency in project management and delivery timelines.
  • Led cross-functional meetings to discuss project updates, ensuring alignment across departments and stakeholders.

Accounts Payable Clerk

The Villages
01.2003 - 07.2005
  • Processed vendor invoices accurately and efficiently to maintain timely payments.
  • Reconciled monthly statements, identifying discrepancies and ensuring prompt resolution.
  • Managed accounts payable software for streamlined data entry and reporting.
  • Collaborated with cross-functional teams to improve invoice approval workflows.
  • Developed standardized procedures that enhanced operational efficiency in payment processing.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.

OTR Team Truck Driver

Self-employeed
01.1999 - 01.2003
  • Operated long-haul trucks across diverse routes, ensuring timely and safe deliveries.
  • Maintained accurate logs of hours driven, vehicle inspections, and maintenance records.
  • Collaborated with team drivers to optimize load distribution and enhance fuel efficiency.
  • Implemented safety protocols, achieving compliance with federal regulations and company policies.
  • Managed communication with dispatch to coordinate schedules and address route changes effectively.
  • Conducted pre-trip inspections to identify potential issues, minimizing downtime during operations.
  • Resolved on-road challenges by employing problem-solving skills to ensure uninterrupted service delivery.
  • Delivered goods on time, consistently meeting or exceeding customer expectations through diligent trip planning and time management.
  • Collaborated with dispatchers to ensure timely delivery updates while maintaining open lines of communication during transit.
  • Ensured compliance with weight limits by properly balancing load distribution within trailers before each journey.
  • Strengthened client relationships by providing excellent customer service during pick-ups, deliveries, and any necessary communication.

Education

No Degree -

MTA Truck Driving School
Orlando, FL

GED -

Mid Florida Tech
Orlando, FL
01-1997

Skills

  • Effective leadership
  • Workplace safety
  • Customer service experience
  • Safe food handling
  • Management experience
  • Delegation
  • Franchise operations
  • Punctual and reliable
  • Handling customer complaints
  • Accurate money handling
  • Payment processing
  • Delegating work
  • Shift leadership
  • Problem-solving
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Safety procedures
  • Assigning work
  • Conflict resolution
  • Opening and closing procedures
  • Machine operation

Timeline

SerSafe Certified Shift Manager

McDonald's Restaurant
07.2023 - Current

Stay at Home Mother

Home
01.2007 - 07.2023

Installed Sales Coordinator

Lowes Home Improvment
08.2005 - 01.2007

Accounts Payable Clerk

The Villages
01.2003 - 07.2005

OTR Team Truck Driver

Self-employeed
01.1999 - 01.2003

No Degree -

MTA Truck Driving School

GED -

Mid Florida Tech

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