Martha Rivera
Retail
Willits,CA
Summary
Dynamic leader with proven expertise in streamlining operations and enhancing productivity at Bruce D. Gaynor, MD. Skilled in QuickBooks and administrative support, I excel in problem-solving and office administration, ensuring top-notch customer service management. Successfully designed staff incentive programs, significantly boosting team performance and engagement.
Overview
24
24
years of professional experience
Work History
Manager of Ophthalmology Practice
Bruce D. Gaynor, MD
05.2000 - 05.2006
- Managed, trained and motivated employees to be productive and engaged in work.
- Handled all billing and Account Receivables
- Maintained professional, organized, and safe environment for employees and clients.
- Designed and implemented staff incentive and bonus programs.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Co-Owner, GoodLife Organizing
Self-employed
07.2006 - 06.2008
- Managed day-to-day operations for all aspects of residential business organizing.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Provided moving and relocation services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
Book/Gift Store Manager
Center For Spiritual Living, Santa Rosa
06.2008 - 11.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Successfully trained and managed over 35 volunteers in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
Special Event Coordinator
Center For Spiritual Living, Santa Rosa
06.2008 - 11.2019
- Designed custom event layouts that maximized available space while maintaining a visually pleasing aesthetic.
- Provided exceptional on-site support during events, addressing any issues promptly and professionally.
- Implemented creative solutions for venue challenges, optimizing space usage and enhancing the overall guest experience.
- Trained and managed event teams
- Negotiated contracts
Front Desk Coordinator
Petaluma Creamery
11.2019 - Current
- Handled all aspects of account receivables.
- Coordinated delivery routes, delivery drivers, and sales reps.
- Created and monitored delivery vehicle inspection checklist.
- Assisted with payroll and bank reconciliations.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Education
Bachelor of Arts - Business Administration And Management
Sonoma State University
Rohnert Park, CA06.1991
Skills
- Administrative Skills
- Administrative Support
- POS Systems
- End-of-day reporting
- Problem-solving skills
- Effective Planning
- Business Correspondence
- Record preparation
- Inventory understanding
- Proficiency in Quick Books
- PC Literate, Microsoft Office and Internet knowledge
- Time Management
- Customer Service Management
- Office Administration
Timeline
Front Desk Coordinator
Petaluma Creamery
11.2019 - Current
Book/Gift Store Manager
Center For Spiritual Living, Santa Rosa
06.2008 - 11.2019
Special Event Coordinator
Center For Spiritual Living, Santa Rosa
06.2008 - 11.2019
Co-Owner, GoodLife Organizing
Self-employed
07.2006 - 06.2008
Manager of Ophthalmology Practice
Bruce D. Gaynor, MD
05.2000 - 05.2006
Bachelor of Arts - Business Administration And Management
Sonoma State University
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