Summary
Overview
Work History
Education
Skills
Timeline
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Martha Rodriguez

Venus

Summary

Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.

Overview

20
20
years of professional experience

Work History

Property Manager

Solaris Ranch Apartments
10.2023 - 10.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Filed online Evictions and Writs.
  • Collected and maintained careful records of rental payments and payment dates.

Property Manager

Texan RV Ranch/General Store
10.2014 - 10.2023
  • Assessed prospective guest for their suitability to reside in assigned residential properties
  • Monitored the property budget on a monthly basis to review purchases and control costs
  • Planned, scheduled, and coordinated general maintenance, major repairs, and remodeling or construction projects for commercial and residential properties
  • Confirmed all site service agreements and corresponding paperwork were completed and input into the software system on an accurate and timely basis
  • Ensured a proper response to all community emergencies with respect to staff, residents, buildings, etc.
  • Determined rental rates by researching information shared by residential property managers
  • Prepared and implemented procedures and systems within company guidelines to ensure orderly, efficient workflows
  • Collected monthly payments and provided tenants with notices, when applicable
  • Routinely inspected grounds, facilities, and equipment to determine the necessity of repairs or maintenance
  • Resolved guest complaints in a timely manner, ensuring their satisfaction on a constant basis
  • Maintained a computerized accounts receivable system for rent payments
  • Ensured established rental rates were communicated to new guest and any rate modifications were communicated to existing ones
  • Addressed resident concerns and requests on a timely basis to ensure resident satisfaction with management
  • Met with prospective guest to show properties, explain terms of occupancy, and provide information about the local area
  • Oversaw the work of repair and maintenance staff, ensuring all high-end facility needs were properly addressed
  • Periodically reminded all guest of property rules and regulations
  • Created and maintained logs of all guest communications, ensuring all information was kept confidential
  • Applied communication and conflict resolution skills to address guest concerns in a professional, courteous, and empathetic manner to seek the most appropriate resolutions
  • Collected rents on a monthly basis, creating and maintaining correlating reports in a safe and confidential manner
  • Assessed the assigned residential property's need for additional guest, advertising vacancies
  • Ascertained that any late rent or past dues were fully followed up on and collected in a timely manner

Logistics Coordinator

Mouser
02.2008 - 02.2013
  • Created Excel forms for managers
  • Trained new hires
  • Answered phones when managers were not available
  • Maintain inventory for the whole warehouse
  • Shipping
  • Checked in parts
  • Trained and supervised logistics team members on new processes and procedures
  • Created and maintained detailed records of orders, shipments, and deliveries
  • Monitored shipment progress, identified and resolved issues, and mitigated risks
  • Assisted in the development and implementation of new logistics processes and procedures
  • Monitored and reported on logistics performance metrics
  • Developed and maintained a database of shipping and delivery information
  • Developed and maintained a database of customers and orders
  • Monitored inventory levels and reordered supplies as needed

Cashier/ Waitress/ Hostess

Bamboo Garden
09.2004 - 12.2007
  • Greet and seat Customers
  • Maintained knowledge regarding payment in the form of cash, checks, credit, vouchers/traveler's checks, or automatic debit
  • Provided exceptional customer service with efficient, prompt transactions
  • Collected credit card and cash payments to complete transactions for customer orders
  • Successfully received orders, processed payments, and responded appropriately to guest concerns
  • Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures
  • Balanced the cash drawer by meticulously counting cash at the beginning and end of every shift

Education

High School Diploma -

Everman Joe C Beam High School
Everman, TX
01.2005

Skills

  • Microsoft Word
  • Microsoft Excel
  • RMS Reservation booking
  • Outlook
  • LP gas/ASME motor/mobile fuel certified
  • Restaurant POS System
  • ResMan
  • Blue Moon
  • Online Evictions and Writs

Timeline

Property Manager

Solaris Ranch Apartments
10.2023 - 10.2024

Property Manager

Texan RV Ranch/General Store
10.2014 - 10.2023

Logistics Coordinator

Mouser
02.2008 - 02.2013

Cashier/ Waitress/ Hostess

Bamboo Garden
09.2004 - 12.2007

High School Diploma -

Everman Joe C Beam High School

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Martha Rodriguez