MARTHA ROMERO
Wilmington,California
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Adaptable and enterprising Senior Restaurant Manager with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level officer manager position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Senior Restaurant Manager
The Cheesecake Factory
Marina Del Rey, CA
03.2020 - Current
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Carefully interviewed, selected, trained and supervised staff.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
Restaurant Manager
The Cheesecake Factory
Cerritos, CA
01.2018 - 03.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Designated Server Trainer
The Cheesecake Factory
Huntington Beach, CA
09.2005 - 12.2017
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Created curricula, instructions, documents and written tests for various types of training courses.
Server
The Cheesecake Factory
Huntington Beach, CA
08.2004 - 09.2005
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Arts - Business Administration And Management
Los Angeles Harbor College
Wilmington, CA05.2003
Skills
- Fire Safety Regulations
- Profit Optimization
- Service Delivery Management
- Recruitment and Hiring
- Scheduling Staff
- Training and Onboarding
- Customer Retention
- Coaching and Mentoring
- Collaboration and Teamwork
- Conflict Resolution
- Time Management
Timeline
Senior Restaurant Manager
The Cheesecake Factory
03.2020 - Current
Restaurant Manager
The Cheesecake Factory
01.2018 - 03.2020
Designated Server Trainer
The Cheesecake Factory
09.2005 - 12.2017
Server
The Cheesecake Factory
08.2004 - 09.2005
Associate of Arts - Business Administration And Management
Los Angeles Harbor College
Similar Profiles
Celestina RodriguezCelestina Rodriguez
Server at The Cheesecake FactoryServer at The Cheesecake Factory
Alexzandra CalderonAlexzandra Calderon
Host at The Cheesecake FactoryHost at The Cheesecake Factory
Rachel HortonRachel Horton
Bartender at The Cheesecake FactoryBartender at The Cheesecake Factory
Enrique RuvalcabaEnrique Ruvalcaba
Broiler Cook at Cheesecake Factory IncBroiler Cook at Cheesecake Factory Inc
Karen CanalesKaren Canales
Volunteer at Harbor Los Angeles Animal ServicesVolunteer at Harbor Los Angeles Animal Services